ITIL 相关资料 培训 理论 考试77.ppt

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1、ConfigurationManagement1Goal–PrimaryObjectiveToprovidealogicalmodeloftheITinfrastructurebyidentifying,controlling,maintainingandverifyingtheversionsofALLConfigurationItemsinexistence.2TypesofCIs4CITypesHardwareSoftwareDocumentationProcessesandProceduresTechnicaldocumentationDiagra

2、ms/Charts4.ITStaffNOTUSERS3AccountforALLITassetsProvideaccurateinformationtosupportotherServiceManagementprocessesProvideasoundbasisforallotherServiceManagementdisciplinesVerifyrecordsagainsttheinfrastructureandtocorrectexceptionsWhyConfigurationManagement?4Planning-Strategy,polic

3、y,scope,objective,roles&responsibilities-ConfigMgtprocesses,activitiesandprocedures-CMDB,Relationshipswithotherprocessesand3rdparties-ToolsandresourcerequirementsIdentification-Selection,identificationandlabellingofallCIs-RelationshipsControl-Authorisedadditions,modificationsandre

4、movalofCIsStatusAccounting-ThereportingofallcurrentandhistoricaldataofeachCIOrdered,UnderRepair,Live,Test…….Verification&Auditing-ReviewsandauditstoverifyphysicalexistenceofCIs5ActivitiesofConfigurationManagement5ConfigurationItems(CIs)Componentofaninfrastructurethatis(oristobe)u

5、nderthecontrolofConfigurationManagementConfigurationManagementDatabase(CMDB)AdatabasethatcontainsallrelevantdetailsofeachCIanddetailsoftheimportantrelationshipsbetweenCIsBaseLevelThelowestlevelatwhichCIsareuniquelyidentifiedBaseline–ASNAPSHOTTheconfigurationofaproductorsystemestab

6、lishedataspecificpointintime,capturingbothstructureanddetailsKeyConsiderations6ProgrammeCExampleSoftwareStructureSoftwareSystemSubroutine2ProgrammeBApplication2Module1Application1Application3ProgrammeASubroutine1BASELEVEL(CILevel)ThelowestlevelatwhichCI’sareuniquelyidentified7Attr

7、ibutesAttributes-UniqueIdentifier-CITypeID-Name-VersionNumber-Model/typeidentification-Place/location-Supplier-CIHistory-Status-Relationships-VARIANTS8RelationshipsRelationships-..isaparent/childof..-..isaversionof..-..isconnectedto..-..appliesto..(e.g.documentation)-..isusedfor..

8、(CI’srelatedtoservice)-..isavaria