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1、RoomsDivisionOperations FRONTOFFICEAPPLICATIONSMODULESComputersoftwaredesignedforspecificfrontuses.Typicalfrontofficeapplicationsincludereservations,rooms,amagement,guestaccountandgeneralmanagementmodules. FRONTOFFICEAUDITSeeNightAudit FRONTOFFICECASHSHEET
2、Aformcompletedbyfrontofficecashiersthatlistseachreceiptordisbursementofcashduringawork–shift.Itisusedtoreconcileactualcashonhandwiththetransactionswhichoccurredduringtheshift. FRONTOFFICELEDGERSeeGuestLedger FULLHOUSEAconditioninwhicheveryroominthehotelhas
3、beenbooked. FULLYAUTOMATEDAcomputer–basedsystem,offrontofficerecord–keepingthateliminatestheeliminatestheneedformanyhandwrittenandmachine–producedformscommoninnon–andsemi–auto–matedsystems. GENERALMANAGEMENTSOFTWAREAfrontofficecomputerapplication,usuallyar
4、eport–generatingpackagethatdependsondatacollectedthoughreservation,roomsmanagement,andguestaccountingmodules. GOALAdefinitionofthepurposeofadepartmentofdivisionthatdirectstheactionsofemployeesandthefunctionsofthedepartmentordivisiontowardthehotel’smission
5、GOVERNMENTRATEAspecialroomrateavailableatsomehotelsforgovernmentemployees. GROUPBOOKINGPACETherateatwhichgroupbusinessisbeingbooked. GROUPRATEAspecialroomrateforanumberofaffiliatedguests. GUARANTEEDRESERVATIONAreservationthatassurestheguestthataroomwillbeh
6、elduntilcheck–outtimeofthedayfollowingthedayofarrival.Theguestguaranteespaymentfortheroom,evenPage11of3211/11RoomDivisionOperations Ifitisnotused,unlessthereservationisproperlycanceled.Typesofguaranteedreservationsincludepre–payment,creditcard,advancedepos
7、it,travelagent,andcorporate. GUESTACCOUNTArecordofthefinancialtransactionsthatoccurbetweenaguestandthehotel.. GUESTACCOUNTINGMANAGEMENTSOFT–WAREAfrontofficecomputerapplicationthatmaintainsguestaccountselectronically,eliminatingtheneedforfoliocards,foliotra
8、ys,andpostingmachines. GUESTCYCLEAdivisionoftheflowofbusinessthroughahotelthatidentifiesthephysicalcontactsandfinancialexchangebetweenguestandhotelemployees. GUESTFOLIOAform(paperorelectronic)usedtocharttrans
