酒店房务部全套术语(英文-2)

《酒店房务部全套术语(英文-2)》由会员上传分享，免费在线阅读，更多相关内容在行业资料-天天文库。

1、RoomsDivisionOperations FRONTOFFICEAPPLICATIONSMODULESComputersoftwaredesignedforspecificfrontuses.Typicalfrontofficeapplicationsincludereservations,rooms,amagement,guestaccountandgeneralmanagementmodules. FRONTOFFICEAUDITSeeNightAudit FRONTOFFICECASHSHEETAformcompletedbyfrontofficecashiersthatli

2、stseachreceiptordisbursementofcashduringawork–shift.Itisusedtoreconcileactualcashonhandwiththetransactionswhichoccurredduringtheshift. FRONTOFFICELEDGERSeeGuestLedger FULLHOUSEAconditioninwhicheveryroominthehotelhasbeenbooked. FULLYAUTOMATEDAcomputer–basedsystem,offrontofficerecord–keepingthateli

3、minatestheeliminatestheneedformanyhandwrittenandmachine–producedformscommoninnon–andsemi–auto–matedsystems. GENERALMANAGEMENTSOFTWAREAfrontofficecomputerapplication,usuallyareport–generatingpackagethatdependsondatacollectedthoughreservation,roomsmanagement,andguestaccountingmodules. GOALAdefiniti

4、onofthepurposeofadepartmentofdivisionthatdirectstheactionsofemployeesandthefunctionsofthedepartmentordivisiontowardthehotel’smission GOVERNMENTRATEAspecialroomrateavailableatsomehotelsforgovernmentemployees. GROUPBOOKINGPACETherateatwhichgroupbusinessisbeingbooked. GROUPRATEAspecialroomrateforanu

5、mberofaffiliatedguests. GUARANTEEDRESERVATIONAreservationthatassurestheguestthataroomwillbehelduntilcheck–outtimeofthedayfollowingthedayofarrival.Theguestguaranteespaymentfortheroom,evenPage11of32RoomDivisionOperations Ifitisnotused,unlessthereservationisproperlycanceled.Typesofguaranteedreservat

6、ionsincludepre–payment,creditcard,advancedeposit,travelagent,andcorporate. GUESTACCOUNTArecordofthefinancialtransactionsthatoccurbetweenaguestandthehotel.. GUESTACCOUNTINGMANAGEMENTSOFT–WAREAfrontofficecomputerapplicationthatmaintainsguestaccountselectronically,eliminatingtheneedforfoliocards,fol

7、iotrays,andpostingmachines. GUESTCYCLEAdivisionoftheflowofbusinessthroughahotelthatidentifiesthephysicalcontactsandfinancialexchangebetweenguestandhotelemployees. GUESTFOLIOAform(paperorelectronic)usedtocharttransactio