酒店培训-- 专用术语(房务部)

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1、HotelTerminology(RoomsDivision--605)酒店专用术语（房务部605个）第1页共9页Ｅ（26）earlyarrival提前抵达EarlyBirdReport每日营业报表EDP(ElectronicDateProcessingsystem)电脑室electricfan电扇electricjar电热水壶electricplug电源插头electricsocket电源插座elevator(=lift)(ref.Escalator)电梯　　　　　　（参：手扶升降梯）e-mail电子邮件employee员工、雇员employer雇主Enginee

2、ringDepartment工程部entrance通道entrancelamp门廊灯envelope信封eraser橡皮ETA-EstimatedTimeofArrival预抵时间ETD-EstimatedTimeofDeparture预离时间Europeanplan欧洲式计价（房费不包餐）exchangerate（外币）兑换率exit出口expectedarrival预抵客人extensioncord接线板expecteddeparture预离客人expendingwallet(bydate/alpha)扩展式文件夹extrabed(ref.rollawaybed

3、)加床English–ChineseDictionary英汉词典Ｆ（31）facetowel面巾facsimile(=fax)传真film胶卷Finda芬达firealarm火警firecontrol防火fireexitplan消防疏散图FIT-ForeignIndividualTraveler散客float(=cashfloat)备用（现金）floordrain地漏FloorPlan楼层平面图floortile地砖flowchart流程图第5页共9页fluorescentlamp日光灯fluorescentpen(red/yellow/green)荧光笔fly苍蝇

4、foambath泡泡浴folio(ref.bill)帐单（参、bill）FoodandBeverageDepartment(F&B)餐饮部forecast预测forwardingaddress前往地地址frame框freeofcharge(FOC)免费freezer(=icebox)制冰器fridge(refrigerator)冰箱FrontDesk前台FrontOfficeDepartment前厅部fullhouse满房fulllengthmirror(forgroomingcheck)镜子function（event）功能、活动furniture家具Ｇ（9）gl

5、asswrapper杯套garden花园glue胶水grandmasterkey总万能钥匙GreatWallCard(creditcard)长城卡guarantee(GTD)担保gullet地漏guesthistory客人历史材料GuestQuestionnaire宾客意见书Ｈ（18）hairdryer吹风机handtowel手巾handkerchief手绢handle把手hanger(ladiesandgentlemen)衣架（女式，男式）hardcoverbook(long/short)硬皮本heating加热器hinge合页high/peakseason旺季h

6、ighlightpen(red,blue,green)荧光笔hotelenvelope/hotelletterpaper饭店信封/信纸　hotelstationary酒店文具hotwaterflask(=vacuumflask)热水瓶houseaccount免费帐housephone内线电话HouseUse内用房housecount房数第5页共9页HousekeepingDepartment客房部Ｉ（17）ice-cube冰块ice-cubetray冰块盘imprintmachine（信用卡）刷卡器incentive(group)奖励（团队）incident意外事故

7、Incognito保密客人indefinite不确定indexbook(bydate/alpha)索引（按日期/字母顺序排）InformationDesk问询处inspection检查inhousemovie闭路电视InternationalDirectDialing(IDD)国际直拨电话invoice收椐ironandboard熨斗和熨衣板ironing(=pressing)熨衣ironingboard烫衣板Ioweyou(IOU)欠条Ｊ（4）Jacket夹克衫JCBCard(creditcard)JCB卡（日本）joinin加入juniorsuite高级套房