威尼斯皇冠假日酒店《商务中心新员工入职培训手册》中英文对照((.doc

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1、-------BusinessCenterPreparedbyBusinessCenter由商务中心编制Page55of55TABLEOFCONTENTSPartOnePart1ØWelcomeLetterFromDirectorofRoomsPage03ØDepartmentalOrganizationChartPage04Part2ØBCVision&MissionPage05ØBCTariffPage06ØJobDescriptionlBCSupervisorPage07lBCClerkPage11ØStandard

2、OperatingProcedureslOutgoingfaxPage13lPhotocopyServicePage15lTypingServicePage18lLaminationServicePage20lBindingServicePage22lTranslationServicePage24lExpressServicePage27lEquipmentRentalServicePage30lInter-netServicePage33lE-mailServicePage35lTelephoneServicePage

3、36lBusTicketServicePage38lFerryTicketServicePage41lConfirm&ChangeairticketPage43lDutyDescriptionPage45Part3ØPriorityClubRewardPage48ØTerminologyPage51Part4ØAcknowledgementletterbyemployeePage57PreparedbyBusinessCenter由商务中心编制Page55of55Dearteammember,Firstly,averywa

4、rmwelcometotheCrownePlazaShenzhenaspartofFrontOfficeDepartment.Ourkeytosuccessdependsverymuchonyourpositiveattitude,creativeflairandeyetodetails.Wearecommittedtodeveloppeoplethroughknowledgeenlarging,skilltrainingandworkforcemotivation.Yourremarkablecontributionin

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6、urstruly,此致PreparedbyBusinessCenter由商务中心编制Page55of55FRONTOFFICEORGANIZATIONCHARTPreparedbyBusinessCenter由商务中心编制Page55of55BusinessCenterConcept商务中心的定义BusinessCenterisanofficeawayfromguest’sownoffice.Wealsosupplythesecretaryservicewheneverguestneed.商务中心是客人办公室以外的办公室，

7、在客人没有秘书的情况下也能满足客人的秘书需求。BusinessCenterMissionStatement商务中心使命宣言TobethebestBusinessCenterinallthehotelsofShenZhenbyseekingoutstandingservicetoourguest.Strengthencooperation,heightenskill,enricheconomicandtradeknowledgetoperfectitself,Meet&overstepcustomers’differentr

8、equirementswithfriendly,quickandpreciseservices.Protectequipment,controlcost,propagandizeandsellbroadlyallserviceitemsofBusinessCentertoincreaseprofits.