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ID:37561513
大小:1.66 MB
页数:61页
时间:2019-05-25
《威尼斯皇冠假日酒店《商务中心新员工入职培训手册》中》由会员上传分享,免费在线阅读,更多相关内容在工程资料-天天文库。
1、-------BusinessCenterPreparedbyBusinessCenter由商务中心编制Page61of61TABLEOFCONTENTSPartOnePart1ØWelcomeLetterFromDirectorofRoomsPage03ØDepartmentalOrganizationChartPage04Part2ØBCVision&MissionPage05ØBCTariffPage06ØJobDescriptionPreparedbyBusinessCenter由商务中心编制Page61of61lBCSupervisorPage07l
2、BCClerkPage11ØStandardOperatingProcedureslOutgoingfaxPage13lPhotocopyServicePage15lTypingServicePage18lLaminationServicePage20lBindingServicePage22lTranslationServicePage24lExpressServicePage27lEquipmentRentalServicePage30lInter-netServicePage33lE-mailServicePage35lTelephoneServiceP
3、age36lBusTicketServicePage38lFerryTicketServicePage41lConfirm&ChangeairticketPage43lDutyDescriptionPage45Part3ØPriorityClubRewardPage48ØTerminologyPage51Part4ØAcknowledgementletterbyemployeePage57PreparedbyBusinessCenter由商务中心编制Page61of61Dearteammember,Firstly,averywarmwelcometotheCr
4、ownePlazaShenzhenaspartofFrontOfficeDepartment.Ourkeytosuccessdependsverymuchonyourpositiveattitude,creativeflairandeyetodetails.Wearecommittedtodeveloppeoplethroughknowledgeenlarging,skilltrainingandworkforcemotivation.YourremarkablecontributioninFrontOfficeDepartmentwillbegreatlya
5、ppreciated.真诚欢迎您加入深圳威尼斯皇冠假日酒店,成为酒店前厅部的成员。你们积极的工作态度,创造性的思维及细致周到的服务,将是我们取得成功的关键因素。我们激励员工通过不断的学习和培训,来丰富专业知识,改善服务技巧,提高劳动生产力,最终取得整体前厅部的成功。IwishyouapleasantandfruitfulworkingexperienceatFrontOfficeDepartment.祝愿您在这个团队里工作愉快,并获得宝贵的工作经历。Yourstruly,此致PreparedbyBusinessCenter由商务中心编制Page61of61FR
6、ONTOFFICEORGANIZATIONCHARTPreparedbyBusinessCenter由商务中心编制Page61of61BusinessCenterConcept商务中心的定义BusinessCenterisanofficeawayfromguest’sownoffice.Wealsosupplythesecretaryservicewheneverguestneed.商务中心是客人办公室以外的办公室,在客人没有秘书的情况下也能满足客人的秘书需求。BusinessCenterMissionStatement商务中心使命宣言TobethebestB
7、usinessCenterinallthehotelsofShenZhenbyseekingoutstandingservicetoourguest.Strengthencooperation,heightenskill,enricheconomicandtradeknowledgetoperfectitself,Meet&overstepcustomers’differentrequirementswithfriendly,quickandpreciseservices.Protectequipment,PreparedbyBusinessCenter由商务
8、中心编制Page61of61contr
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