威尼斯皇冠假日酒店《礼宾部新员工入职培训手册》

《威尼斯皇冠假日酒店《礼宾部新员工入职培训手册》》由会员上传分享，免费在线阅读，更多相关内容在教育资源-天天文库。

1、ConciergeDearteammember,Firstly,averywarmwelcometotheCrownePlazaShenzhenaspartofFrontOfficeDepartment.Ourkeytosuccessdependsverymuchonyourpositiveattitude,creativeflairandeyetodetails.Wearecommittedtodeveloppeoplethroughknowledgeenlarging,skilltrainingandwo

2、rkforcemotivation.YourremarkablecontributioninFrontOfficeDepartmentwillbegreatlyappreciated.真诚欢迎您加入深圳威尼斯皇冠假日酒店，成为酒店前厅部的成员。你们积极的工作态度，创造性的思维及细致周到的服务，将是我们取得成功的关键因素。我们激励员工通过不断的学习和培训，来丰富专业知识，改善服务技巧，提高劳动生产力，最终取得整体前厅部的成功。Iwishyouapleasantandfruitfulworkingexperien

3、ceatFrontOfficeDepartment.祝愿您在这个团队里工作愉快，并获得宝贵的工作经历。Yourstruly,此致TABLEOFCONTENTSPartOnePart1?WelcomeLetterFromDirectorofRoomsPage02?DepartmentalOrganizationChartPage04Part2?JobdescriptionPage05?CheckListPage08Part3?StandardOperatingProceduresConcierge1Transp

4、ortationCheckListPage161AirportPickupandsendoffhandlingPage212RoomChangingPage263CheckInandCheckOutLuggageProcedurePage284LuggageRoomandStorageProcedurePage335NewspaperDeliveryPage366Guest’sMailParcel&PackagePage397StackingofLuggageOnCartPage418GroupLuggage

5、HandlingPage439HoldForPickUpPage4510PagingServicePage47Transportation12TransportationCheckListPage1613AirportPickupandsendoffhandlingPage2114Driver’sRulePage4915Driver’sExpensesPage5216VehicleMileagePage5317VehicleMaintenancePage54Part4?Acknowledgementlette

6、rbyemployeePage57FRONTOFFICEORGANIZATIONCHARTJOBDESCRIPTION工作职责描述JobTitle:ConciergeSupervisor职位：礼宾部主管LOCATION:CROWNEPLAZASHENZHEN工作场所：深圳威尼斯皇冠假日酒店Department:FrontOffice部门：房务部/前厅部Responsibleto:ChiefConcierge有责任于：礼宾部经理Responsiblefor:负责：BellBoy行李员Doorgirl门童JobS

7、ummary:ToensurethesmoothoperationoftheConciergedailyoperation,BellServicetransportation,ensuringmaximumguestsatisfaction.确保礼宾部每天正常运做，行李及车辆服务顺畅运作，保障客人最大满意服务。MAINDUTIESPERSONNEL主要职责：1.ReadtheconciergeshiftLog-Book,checkifsomethingswhichlastshiftleftneedtobefo

8、llowup.查看礼宾部交班本，查看上一个班有没留下需要跟进的事情。2.Checkthetransportationdailyarrangementnoticebook,ifguestbooksairportpickupordropoff,weshouldcheckandmakesurethemineralwatel,handtowel,newspaperwerewellsetupinsidethe