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ID:35562586
大小:1.64 MB
页数:60页
时间:2019-03-28
《皇冠假日酒店《商务中心新员工入职培训手册》中英文对照》由会员上传分享,免费在线阅读,更多相关内容在行业资料-天天文库。
1、-------BusinessCenterPreparedbyBusinessCenter由商务中心编制Page60of60TABLEOFCONTENTSPartOnePart1ØWelcomeLetterFromDirectorofRoomsPage03ØDepartmentalOrganizationChartPage04Part2ØBCVision&MissionPage05ØBCTariffPage06ØJobDescriptionPreparedbyBusinessCenter由商务中心编制
2、Page60of60lBCSupervisorPage07lBCClerkPage11ØStandardOperatingProcedureslOutgoingfaxPage13lPhotocopyServicePage15lTypingServicePage18lLaminationServicePage20lBindingServicePage22lTranslationServicePage24lExpressServicePage27lEquipmentRentalServicePage30l
3、Inter-netServicePage33lE-mailServicePage35lTelephoneServicePage36lBusTicketServicePage38lFerryTicketServicePage41lConfirm&ChangeairticketPage43lDutyDescriptionPage45Part3ØPriorityClubRewardPage48ØTerminologyPage51Part4ØAcknowledgementletterbyemployeePag
4、e57PreparedbyBusinessCenter由商务中心编制Page60of60Dearteammember,Firstly,averywarmwelcometotheCrownePlazaShenzhenaspartofFrontOfficeDepartment.Ourkeytosuccessdependsverymuchonyourpositiveattitude,creativeflairandeyetodetails.Wearecommittedtodeveloppeoplethrou
5、ghknowledgeenlarging,skilltrainingandworkforcemotivation.YourremarkablecontributioninFrontOfficeDepartmentwillbegreatlyappreciated.真诚欢迎您加入深圳威尼斯皇冠假日酒店,成为酒店前厅部的成员。你们积极的工作态度,创造性的思维及细致周到的服务,将是我们取得成功的关键因素。我们激励员工通过不断的学习和培训,来丰富专业知识,改善服务技巧,提高劳动生产力,最终取得整体前厅部的成功。
6、IwishyouapleasantandfruitfulworkingexperienceatFrontOfficeDepartment.祝愿您在这个团队里工作愉快,并获得宝贵的工作经历。Yourstruly,此致PreparedbyBusinessCenter由商务中心编制Page60of60FRONTOFFICEORGANIZATIONCHARTPreparedbyBusinessCenter由商务中心编制Page60of60BusinessCenterConcept商务中心的定义Business
7、Centerisanofficeawayfromguest’sownoffice.Wealsosupplythesecretaryservicewheneverguestneed.商务中心是客人办公室以外的办公室,在客人没有秘书的情况下也能满足客人的秘书需求。BusinessCenterMissionStatement商务中心使命宣言TobethebestBusinessCenterinallthehotelsofShenZhenbyseekingoutstandingservicetoourgues
8、t.Strengthencooperation,heightenskill,enrichPreparedbyBusinessCenter由商务中心编制Page60of60economicandtradeknowledgetoperfectitself,Meet&overstepcustomers’differentrequirementswithfriendly,quickandpreciseservices.Protectequipment,contr
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