饭店常用英语.doc

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1、本书以提高酒店服务员工的英语口语水平为目的，分为“客房预订”“登记入住”、“前台服务”、“客房管理”、“处理投诉”、“餐饮部”、“康体娱乐部”、“商场部”、“结账与道别”九个部分，以酒店标准的服务流程为为一体，精心编辑了一个个典型情境中服务人员所需的应急用句。希望本书能够满足相关从业人员提升英语水平的需要。2008年在一天天走近我们，如何向世界展现“新北京、新奥运”这一主题，成为我们共同努力的目标。在全力打造基础建设的同时，我们的服务行业也要积极营造一个高质量、高标准的“软件服务系统”。.本书以提高酒店服务业员工的英语口语水平为目的，在编写上力求“

2、口语地道，情景细化，即学即用”。全书共分为“客房预订”、“登记入住”、“前台服务”、“客房管理”、“处理投诉”、“餐饮部”、“康体娱乐部”、“商场部”、“结账与道别”九个部分，以酒店标准的服务流程为主体，精心编辑了一个个典型情境中服务人员所需的应急语句。通过系统地归纳、整理使学习者能够迅速把握本行业的常用英语口语，掌握典型情境的应急语句，并能在实..section101客房预订makingareservation.1ineedtomakearesevationforthisweekend.2doyouhaveanyroomavailableforf

3、riday.3ineedaroomforThursday.4ineedtoseeifyouhavearoomavailableforthenight?5i'dliketoreservearoominyourhotel.6i'dliketoreservetworoomsformyfriends.7istherearoomavailabletonight?8doipayinadvance?9that'sfine.i'lltakeit.10doyouhavearoom?11iwanttostayfor2days.12iliketostayherefor3

4、nights.section1-026/61canihelpyou?2mayihelpyou?3whatcanidoforyou?4ROOMRESERVATIONS(客房预订部),MayIhelpyou?5certainly.6mayihaveyourname?7mayihaveyourphonenumber?8mayihaveyournameandyourinitials?9howdoyouspellit?10We'llbeexpectingyounextTuesday.12wearegladtoacceptyourbooking.13thank

5、youforcallingus.section1-03询问日期及人数1fromwhichdate?2atwhattimewillyouarrive?3whattimewillyoubearriving?4fromwhichdateandforhowmanynights?5areyouwithacompany?6howlongdoyouintendtostay?7forhowmanynights?8howmanyguestswilltherebeinyourparty?9whichdatewillthere6/6be?11howmanypeoplea

6、rethereinyourparty?12onemomentplease,sir.yes,wecanconfirm10doubleroomsfor34days.section1-04询问对房间的选择1whichkindofroomwouldyouprefer?2whatkindofroomdoyouwant?4withbathorwithout?5wouldyoulikeaclosedcircuit(闭路电视)TVintheroom?6i'mafraidwehavenotriplerooms,butwecanputanextrabedintoone

7、ofourdoubleroom.wouldthatsuityou?7ifthisisnotpossible,wouldyoumindajoiningroominstead?8wehavedoubleroomsat100dollorsand150dollors,whichwouldyouprefer?9theroomisverysunnyandcomfortable.section1-05对房间的要求1iwantaquietroom.2doyouhaveaninexpensiveroom?3doyouhaveabetterroom?4doyouhav

8、eacheaperroom?5doyouhaveabigerroom?6doyouhavearoomwithaniceof