欢迎来到天天文库
浏览记录
ID:32579055
大小:68.80 KB
页数:4页
时间:2019-02-12
《饭店前台常用英语》由会员上传分享,免费在线阅读,更多相关内容在应用文档-天天文库。
1、万国饭店WONGOLDHOTEL饭店前台常用英语一、信用卡相关1.您的信用卡是被ATM机吞了吗?IsyourcreditcardswallowedbyATM?2.如果30秒之内不将卡取走,您的卡将会被ATM机收回。YourcreditcardwillbeswallowedbyATMifyoudon’tretrieveitin30seconds.3.请您不要着急,出现这种情况我们可以帮助您联系ATM机的所属银行。Don’tworry,wecouldcontactthebankoftheATMforyou.4.取卡需要您本人带着护照去银行
2、办理。Togetyoucardback,youhavetogotothebankwithyoupassport.5.您可以联系信用卡的发卡银行询问情况。Youcouldcontacttheissuingbankforinformation.6.每天下午银行都会来人对ATM机进行维护,并补充现金。TheATMismaintainedbythestaffofthebankeveryafternoon,andtheywillputmoneyinit.7.您从ATM机中取出的本地货币是按当日汇率兑现的。Thelocalcurrencyyouw
3、ithdrawfromATMiscashedinattheexchangerateofthedayyouwithdrawit.8.我们将从您的信用卡中要出2000元的授权作为押金。Pleasegiveustheauthorizationof2000Yuanfromyourcreditcardasthedeposit.9.请您想信我们饭店有着良好的信誉,您的信用卡授权我们将会取消。Pleasebelieveinthegoodreputationofourhotel.Wewillreturntheauthorizationtoyoulat
4、er.10.实在是对不起,我们为您办理退款手续,退款将会回到您的信用卡帐户中。Sorry.Wewillhelpyoutofinishtherefundprocedure.Themoneywillberefundedtoyourcreditaccount.11.由于银行间的通讯问题,余款可能会在几天后返回到您的帐户中。Duetothecommunicationproblembetweenbanks,theleftamountwillberefundedtoyouraccountinacoupleofdays.12.您可以用信用卡直接从A
5、TM机中提取现金。YoucouldwithdrawcashfromATMwithyourcreditcard.13.饭店有规定信用卡或借记卡退帐不能退还现金。Theruleofthehotelsaysthatcreditcardordebitcardpaymentcannotberefundedincash.二、现金兑换1.对不起,这张纸币有破损(污迹),我们无法为您兑换。这是饭店4万国饭店WONGOLDHOTEL的规定,希望您能理解并配合我们的工作。I’msorry,thisbanknoteisdamaged(smeared),so
6、wecouldnothelpyoutoexchangeit.Thisistheruleofourhotel.Thankyouforyourunderstanding.2.我们能保证从饭店兑换出的现金全部是真的,因为每张纸币在给客人前我们都会用验钞机检查。Weguaranteethatthecashchangedbyourhotelisgenuine.Wehavecloselyexamineditbeforewechangeittothecustomer.3.您应该当时检验核对现金的数量与真伪,因为现金一旦离开前台我们将不再担负任何责任
7、。Thegenuinenessandamountofthecashshouldbecheckedassoonasyougetit.I’mafraidwebearnoresponsibilitiesforthatafteryouleavetheFrontDesk.4.对不起,饭店不能为您兑现旅行支票,您可以去银行办理。Sorry,traveler’scheckarenotallowedtobecashedinourhotel.Youcouldhavethisserviceinthebank.5.对不起,验钞机检查出您这张纸币可能是假的,
8、我们不能为您兑现。I’msorry,wereallywanttohelpyouexchangeyourmoney,butthemachinesaysthispapermoneyisfake.Wecan’thelpyout
此文档下载收益归作者所有