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ID:15079231
大小:207.00 KB
页数:12页
时间:2018-08-01
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1、酒店英语培训一、饭店组织机构(HotelOrgannization)1、总办ExecutiveOffice总经理GeneralManager,简称“GM”。2、人力资源部HumanResourcesDepartment人事主管HumanResourcesSupervisor3、销售部Sales&MarketingDepartment销售部经理SalesManager,简称“SM”。4、前厅部FrontOfficeDepartment前厅部经理FrontOfficeManager,简称“FOM”。5、客
2、房部HousekeepingDepartment6、工程部EngineeringDepartment7、保安部SecurityDepartment8、财务部FinanceDepartment9、前台接待员FrontDeskAgent10、客房服务员RoomAttendat二、前厅部英语接待Reception问讯Information预订Reservation登记Registration到达/离店日期Arrival/Departuredate公司名称Companyname续住Extensionofsta
3、y换房Roomchange空房/VACVacantroom待修房/OOOOutoforder住客房/OCCOccupiedroom自用房/HUHouseuse双锁房/DLDoublelock脏房/走客房/VDVacantdirty请勿打扰/DNDDonotdisturb贵宾/VIPVeryImportantPerson外宿/SOSleepOut入住/退房/CheckinC/ICheckoutC/O有预订未入住Noshow接机服务Pick-upservice/Limousineservice行李Bagg
4、age/Luggage雨伞Umbrella叫早服务Morningcall/wake-upcall贵重物品Valuable护照Passport签证Visa填写Fillin签名Signature姓/名Surname/Firstname无预订散客Walk-inguest投诉Complaint门市价Rackrate团队价Grouprate优惠价/协议价CorporateRate合同价Contractrate折扣价Discountrate会员价Memberrate半天房租Half-dayroomcharge取消
5、Cancel确认Confirm自助早餐BuffetbreakfastVoucher/Coupon八折20%(twentypercentdiscount)标准双人房StandardTwinsroom豪华单人房DeluxeKingroom豪华双人房DeluxeTwinroom豪华双人套房DeluxeTwinSuiteroom单人床King/Singlebed双人床Twinbed加床Extrabed/rollwaybed空调Air-conditioner保险箱Safetybox/Safe洗衣服务Laundr
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7、Wardrobe/closet衣架Hanger西装架Suithanger裙架Skirthanger裤架Trousershanger浴袍Bathrobe拖鞋Slippers穿衣镜Dressingmirror保险箱Safetydepositbox密码Password冰筒Icebucket冰块Icecube矿泉水Mineralwater行李架Luggagerack礼品袋Shoppingbag洗衣袋Laundrybag洗衣单Laundrylist熨斗Iron烫衣板Ironingboard抽屉Drawer遥控器
8、Remotecontrol电视节目指南Movieguide茶几Teatable沙发Sofa/couch电话Telephone铅笔Pencil服务指南Servicedirectory房价表Roomtariff台灯Tablelamp床头灯Bed-sidelamp落地灯Floorlamp壁灯Walllamp应急灯Emergencylamp床垫Mattress枕套Pillowcase枕头Pillow床单Bedsheet被子Quilt房间洗手间Bathroom浴巾
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