前台常用场景英语.doc

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1、酒店英语培训一、饭店组织机构（HotelOrgannization）1、总办ExecutiveOffice总经理GeneralManager,简称“GM”。2、人力资源部HumanResourcesDepartment人事主管HumanResourcesSupervisor3、销售部Sales&MarketingDepartment销售部经理SalesManager，简称“SM”。4、前厅部FrontOfficeDepartment前厅部经理FrontOfficeManager，简称“FOM”。5、客房部H

2、ousekeepingDepartment6、工程部EngineeringDepartment7、保安部SecurityDepartment8、财务部FinanceDepartment9、前台接待员FrontDeskAgent10、客房服务员RoomAttendat二、前厅部英语接待Reception问讯Information预订Reservation登记Registration到达/离店日期Arrival/Departuredate公司名称Companyname续住Extensionofstay换房Roo

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4、ge雨伞Umbrella叫早服务Morningcall/wake-upcall贵重物品Valuable护照Passport签证Visa填写Fillin签名Signature姓/名Surname/Firstname无预订散客Walk-inguest投诉Complaint门市价Rackrate团队价Grouprate优惠价/协议价CorporateRate合同价Contractrate折扣价Discountrate会员价Memberrate半天房租Half-dayroomcharge取消Cancel确认Conf

5、irm自助早餐BuffetbreakfastVoucher/Coupon八折20%(twentypercentdiscount)标准双人房StandardTwinsroom豪华单人房DeluxeKingroom豪华双人房DeluxeTwinroom豪华双人套房DeluxeTwinSuiteroom单人床King/Singlebed双人床Twinbed加床Extrabed/rollwaybed空调Air-conditioner保险箱Safetybox/Safe洗衣服务Laundryservice快洗Expre

6、sslaundryservice信纸Writingpaper信封Envelope报纸Newspaper转接电话Transfercall无人接听Noanswer手机/移动电话Mobile/Cellphone充电器Charger烟灰缸Ashtray垃圾桶Dustbin/wastebasket/bin插座Socket插头Adapter包裹Parcel/package房价表Roomtariff三、客房英语门Door门把手Doorhandle锁Lock防盗眼/猫眼Spyhole衣柜Wardrobe/closet衣架H

7、anger西装架Suithanger裙架Skirthanger裤架Trousershanger浴袍Bathrobe拖鞋Slippers穿衣镜Dressingmirror保险箱Safetydepositbox密码Password冰筒Icebucket冰块Icecube矿泉水Mineralwater行李架Luggagerack礼品袋Shoppingbag洗衣袋Laundrybag洗衣单Laundrylist熨斗Iron烫衣板Ironingboard抽屉Drawer遥控器Remotecontrol电视节目指南Mo

8、vieguide茶几Teatable沙发Sofa/couch电话Telephone铅笔Pencil服务指南Servicedirectory房价表Roomtariff台灯Tablelamp床头灯Bed-sidelamp落地灯Floorlamp壁灯Walllamp应急灯Emergencylamp床垫Mattress枕套Pillowcase枕头Pillow床单Bedsheet被子Quilt房间洗手间Bathroom浴巾