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1、ABSTRACTAviationlogisticsisthedepthandbreadthofshownationallogisticslevelandeconomicstrengthoftheimportantmarks.Inourcountry,theaviationlogisticsindustryisinastageofhigh-speedgrowthandfiercecompetition,therelevantstatisticsshowthatinrecentyearsourcountryaviationlogisticstotalwithanaverag
2、eannualrateofmorethan20%growth,aviationlogistics'scontributiontothenationaleconomygrowing,hasbecomeanimportantpartofmodernlogisticsindustry.Withtherapiddevelopmentofeconomy,customerexpectationsofairportlogisticsenterprisesmoreandmorehigh,airportlogisticsisbecomingmoreandmorefiercecompeti
3、tionbetweenenterprises,inthefiercemarketcompetition,howtoprovidehighqualityairlogisticsservice,all-roundtomeetcustomerdemand,customersatisfactionandobtaincustomerloyalty,isthekeyofairportlogisticsenterprisessurviveanddevelop.Inthispaper,onthebasisofasummaryofpredecessorsoncustomersatisfa
4、ction,accordingtothecharacteristicsoftheaviationlogisticsenterprisesindustry,aviationlogisticsenterprisecustomersatisfactionindexmodelisestablished(AACSI).Thefirstchapterisintroduction,inthisarticletheresearchbackground,significance,literaturereview,theresearchcontentinthispaper.Thesecon
5、dchaptersummarizesthecustomersatisfactiontheoryathomeandabroad.Onthebasisofalotofreadingliteratureathomeandabroad,tocustomersatisfaction,customersatisfaction,customersatisfaction,customersatisfactionindexmodeloftheevaluationmethodforeffectiveinductionandcollation.Onthebasisofthelatestdev
6、elopmentofthecustomersatisfactionevaluationsystemtounderstandandgrasp.Thethirdchapteranalysesthemarketcharacteristicoftheairportlogisticsenterprises.Comprehensivesystemofairportlogisticsenterprisebusinessprocess,market,customersatisfaction,thekeyfactorsthataffectcustomersatisfactionandth
7、eimportanceofaviationlogisticsenterprisecustomersatisfactionresearchisanalyzed.Thefourthchapterbuildsairportlogisticsenterprisecustomersatisfactionassessmentsystem.Onthebasisoftheaboveresearch,combiningthetheoryofcustomersatisfactionandthecharacteristicsofairportlogistics
