ITIL V3 Founation 题库 2009-11.pdf

《ITIL V3 Founation 题库 2009-11.pdf》由会员上传分享，免费在线阅读，更多相关内容在行业资料-天天文库。

1、ITILV3Foundation-EX0-101UpdateIn2009.111.WhichofthefollowingstatementsisCORRECT?1.TheonlyphaseoftheServiceManagementLifecyclewherevaluecanbemeasuredisServiceOperation2.AllofthephasesofthelifecycleareconcernedwiththevalueofITservicesA.1onlyB.2onlyC.Bothofth

2、eaboveD.NeitheroftheaboveAnswer:B2.WhichofthefollowingstatementsisCORRECTforeveryprocess?1.Itdeliversitsprimaryresultstoacustomerorstakeholder2.ItdefinesactivitiesthatareexecutedbyasinglefunctionA.BothoftheaboveB.1onlyC.NeitheroftheaboveD.2onlyAnswer:B3.Wh

3、ichofthefollowingisNOToneofthefiveindividualaspectsofServiceDesign?A.ThedesignoftheServicePortfolio,includingtheServiceCatalogueB.ThedesignofneworchangedservicesC.ThedesignofMarketSpacesD.ThedesignofthetechnologyarchitectureandmanagementsystemsAnswer:C4.Wh

4、ichofthefollowingisNOTtheresponsibilityoftheServiceCatalogueManager?A.EnsuringthatinformationintheServiceCatalogueisaccurateB.EnsuringthatinformationwithintheServicePipelineisaccurateC.EnsuringthatinformationintheServiceCatalogueisconsistentwithinformation

5、intheServicePortfolioD.EnsuringthatalloperationalservicesarerecordedintheServiceCatalogueAnswer:B5.WhichofthefollowingstatementsisCORRECT?A.TheConfigurationManagementSystem(CMS)ispartoftheKnownErrorDataBase(KEDB)B.TheServiceKnowledgeManagementSystem(SKMS)i

6、spartoftheCMSC.TheKEDBandtheCMSformpartofthelargerSKMSD.TheCMSispartoftheConfigurationManagementDataBase(CMDB)Answer:C6.WhichofthefollowingquestionsdoesServiceStrategyhelpanswerwithitsguidance?1.Howdoweprioritizeinvestmentsacrossaportfolio?2.Whatservicesto

7、offerandtowhom?3.WhatarethePatternsofBusinessActivity(PBA)?A.1onlyB.2onlyC.3onlyD.AlloftheaboveAnswer:D7.WhichofthefollowingisNOTacharacteristicofaprocess?A.ItismeasurableB.DeliversspecificresultsC.RespondstospecificeventsD.Amethodofstructuringanorganizati

8、onAnswer:D8.WhichofthefollowingstatementsaboutprocessesisINCORRECT?A.Aprocessmaydefinepolicies,standardsandguidelinesB.ThedefinitionofProcessControlis"Theactivityofplanningandregulatingaprocess,withtheobjecti