酒店侍酒师岗位职责.docx

《酒店侍酒师岗位职责.docx》由会员上传分享，免费在线阅读，更多相关内容在行业资料-天天文库。

1、.HotelLevel:酒店等级：IV–V四—五Department:部门：Food&BeverageServices餐饮服务部门JobBand:职位等级：8ReportsTo:直属上级：F&BSupervisor,RestaurantManager餐饮主管，餐厅经理JOBOVERVIEW职位概述·ManagethecompletewineprogramneedsoftheFoodandBeverageDivision.Assistinmanagingoneormorefull-servicefoodandbeverageoutlet(s)onadaily

2、basis.·管理餐饮部门整体的葡萄酒计划。协助管理一家或多家全服务餐饮营业场所的每日运营。·Adheretolocalregulationsconcerninghealth,safety,orothercompliancerequirements,aswellasbrandstandardsandlocalpoliciesandprocedures.·遵守当地的卫生和安全法规，或其它适用的规定，以及品牌规范和当地的规章制度。AtInterContinentalHotels&Resorts®wewantourgueststofeelspecial,cosm

3、opolitanandIntheKnowwhichmeansweneedyouto:·Becharmingbybeingapproachable,havingconfidenceandshowingrespect.·Stayinthemomentbyunderstandingandanticipatingguests’needs,beingattentiveandtakingownershipofgettingthingsdone.·Makeitmemorablebybeingknowledgeable,sharingstoriesandshowingyo

4、urstyletocreatemomentsthatmakepeoplefeelspecial.在洲际酒店及度假村®，我们希望宾客感觉风格独特、时尚现代和深入洞悉，这意味我们需要你：·亲切、充满自信、体现尊重来展现富有魅力的你。·理解和预测宾客的需要、做到细心周到、具主人翁精神、把事情办好，保持专注当下。·见多识广、分享阅历、展现你的风格来创造令人感觉特别的时刻，做到令人难忘。DUTIESANDRESPONSIBILITIES工作职责·Greetallguestsandtakebeverageandfoodordersinapromptandprofess

5、ionalmanner.·快速和专业的迎接所有客人，为客人点餐。·Servecocktailsand/ormenuitemstobarguests;up-sellwhentakingorders.·为酒吧客人提供鸡尾酒和餐单上的项目；点单时向客人推销。精选范本.·Performpre-andpost-shiftside-work.Stockservicestation.Foldandstackcocktailnapkinsandpreparebowlsofbarsnacks.·工作前后的准备和收尾工作。清点服务站。折叠鸡尾酒餐巾和准备酒吧零食。·Recor

6、dorderonguestcheckandringuponpre-checkregisteroraccordingtohotelprocedures.Completecustomerpaymenttransactionsaccordingtocashandchargeprocedures.·在客人帐单上进行记录，登录帐号或按酒店程序进行工作。按现金收款程序完成顾客的付款。·Clearandcleantablesinapromptandefficientmanner.Cleanand/orwipedownstools,tables,chairs,walls,

7、windows,mirrors,andfloorsasnecessary.Emptytrashandashtrays.·高效快速的清理和清洁餐台。需要时清理和抹擦废物，桌椅，墙壁，窗户，镜子和地面。清倒垃圾。·AssistBartenderinpreparationoffruitsandgarnishes;mayassistBartenderinsetupandreplenishmentofappetizersor“happyhour”buffet,ifapplicable.·协助吧台侍应生准备水果和装饰品；必要的话，协助吧台侍应生摆放和补充开胃品或“快乐

8、时光”的自助餐台。·Monitorguestbehaviorand