MBA授课讲义之组织行为学英文版)o.doc

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1、管理学大师斯蒂芬·P·罗宾斯《组织行为学》MBA授课讲义CHAPTER1-INTRODUCTIONTOORGANIZATIONALBEHAVIORCHAPTEROBJECTIVESAfterreadingthischapterstudentsshouldbeableto:1.Defineorganizationalbehavior(OB).2.IdentifytheprimarybehavioraldisciplinescontributingtoOB.3.DescribethethreegoalsofOB.4.Listthemajorchallengesandopport

2、unitiesformanagerstouseOBconcepts.5.DescribehowOBconceptscanhelpmakeorganizationsmoreproductive.6.Discusswhyworkforcediversityhasbecomeanimportantissueinmanagement.7.Explainhowmanagersandorganizationsarerespondingtotheproblemofemployeeethicaldilemmas.8.DiscusshowknowledgeofOBcanhelpmanager

3、sstimulateorganizationalinnovationandchange.LECTUREOUTLINEI.THEFIELDOFORGANIZATIONALBEHAVIORA.Definition1.Organizationalbehavioristhesystematicstudyoftheactionsandattitudesthatpeopleexhibitwithinorganizations.(ppt4)1.Keypartsofthedefinitiona)Systematicstudy(ppt5)(1)Theuseofscientificevid

4、encegatheredundercontrolledconditionsandmeasuredandinterpretedinareasonablyrigorousmannertoattributecauseandeffect.(ppt6)(2)OB—itstheoriesandconclusions—isbasedonalargenumberofsystematicallydesignedresearchstudies.b)Systematicstudyofactions(orbehaviors)andattitudesincludethreeareas:product

5、ivity,absenteeism,andturnover.(ppt7)(1)Managersclearlyareconcernedwiththequantityandqualityofoutputthateachemployeegenerates.(2)Absenceandturnover—particularlyexcessivelyhighrates—canadverselyaffectthisoutput.(3)Organizationalcitizenship—discretionarybehaviorthatisnotpartofanemployee’sform

6、aljobrequirementsbutpromoteseffectiveorganizationalfunctioning—isafourthtypeofbehaviorthathasrecentlybeenfoundtobeimportantindeterminingemployeeperformance.(ppt8-9)(4)Organizationalbehaviorisalsoconcernedwithemployeejobsatisfaction,whichisanattitude.(ppt10)(5)Jobsatisfactionisaconcernforth

7、reereasons.(a)Theremaybealinkbetweensatisfactionandproductivity.(b)Satisfactionappearstobenegativelyrelatedtoabsenteeismandturnover.(c)Itcanbearguedthatmanagershaveahumanisticresponsibilitytoprovidetheiremployeeswithjobsthatarechallenging,intrinsicallyrewardi