IHG洲际酒店总部酒店营运检查表英P25.doc

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1、Property:DateofReview:ReviewIndex1.0CONTRACT1.1Terms-discusswithGMtheHotelManagementAgreement1.2StatusofOwnerRelations1.3Issues/Concerns-Contract1.4LegalIssues1.5StrategyPlanforCurrentYear2.0FINANCIALPERFORMANCE2.1YTDP&L(Summary)&VarianceReport•DepartmentHeadWorkingKnowledgeoftheP&L2.2RunningF

2、orecast12month(IBP)2.3ScorecardReview:•RGI•MPI•RevPar•SystemDelivery•KPItrends•Roomnightscontribution•PCRcontribution•PCRenrolment3.0COMPETITIVESET3.1ReviewCurrentSet(Rooms)3.2F&BSet3.3BanquetsSet3.4ReviewMarketPlaceSet(Anderson/IndexYTD)4.0CAPEX4.14.2CurrentProjectsReview5-YearPlan5.0CAPS5」Cu

3、rrentResults5.2KeyAreaForImprovement5.3ActionsPlanReview6.0GSTS6.1KPOsReview6.2GSTSlatestmonthlyreviewdiscussion•GSSIndexYTDversusgoal•GSSIndextrend6.3GSTSlatestquarterlykeydriverreport•Keydriversversusinitiatives6.4TQMprojects•Completed•Ongoing•Successful7.0SALES&MARKETING7」KPOsReview7.2Deplo

4、yment7.3Top10Accounts7.4S&PActions-Results7.5SalesPlan7.6IncentivePlaninPlace7.7Reviewlastroomavailabilityguidelines7.8Advertising&PromotionsPlans7.9ReviewCurrentBookingPace7」0ReviewofTravelCLICKGDSManagementReviewReports8.0REVENUEMANAGEMENTKPOsReview8.2Organisation/Reservation/Revenue8.3Syste

5、mResults/Goals&4IBP8.5RevenueSystem8.6HOLIDEXPlus•Pricing•Availability8.7Denials/Regrets9.0F&B9」KPOsReview9.2Outletperformance9.3PositioningMarket94Foodhandlingprocess9.5PurchasingContracts9.6Safefoodhandlingvalidation9.7DaysOnHand10.0BANQUETS10.1KPOsReview10.2PerformanceYTD10.3PositioninMarke

6、tPlace10.4BrandCompliancealias”MeetingPlace1110.5SalesDeploymentofTeam10.6LostBusinessReportReviewed11.0ACCOUNTING11.1KPOsReview11.2BackOfficeSystem11.3Aginganddoubtfuldebtexposure11.4Audits-Internal/ExternalICQ11.1Write-offs11.1CashFlow11.2AccrualsSystem11.3InventoryValue12.0HR・DEVELOPMENT12.

7、112.212.312.412.5KPOsReviewOrganisationreview10levelalignmentProgressonPositionTitlesHeaclcount/ExpatsPDPofhighpotentials13.0R&M13.1KPOsReview13.2CAPEXStatusofProjects13.3PMProgrammes13.4WorkOrderSystem14.0IT14.1KPOsReview14.2WhatPMSare