外贸函电unit 13.ppt

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1、Unit12Complaints,ClaimsandSettlement申诉、抱怨与索赔、理赔大连理工大学电子音像出版社世纪商务英语外贸函电BasicKnowledgeConcernedLetter-writingGuideOtherCommonlyUsedExpressionsandSentencesSampleLettersPracticalTrainingPartOnePartTwoPartThreePartFourPartFiveContentsPartOneThepartymakingcomplaintsaimsateitherth

2、eimprovementofcurrentproducts/servicesoftheirbusinesspartnere.g.asupplieroracarrier,orthecompensationforthelossescausedbythewrongdoingsofthebusinesspartner.Sometimesthetwogoalsarecombinedwhenthepartyreceivingcomplaintsnotonlyacceptsthecompensationrequestbutalsopromisestodel

3、iverabetterjobinthefuture.Ofcourse,theonewhomakescomplaintsdoesnotalwayshavereasonablegroundsandsometimeswillexaggeratetheseriousnessofaminorproblem.Thereforetheonewhofacescomplaintsneedstoanalyzethelegitimacyofthechargesusingrationalthinkingofbothbusinessandethics,andthenr

4、espondinanappropriatemanner.1.ThePurposeofMakingComplaintsPartOneGenerallytherearethreetypesofclaims,namely,thetradeclaim,thetransportationclaimandtheinsuranceclaim.Thetradeclaimisbasedonasalescontractbetweenthetwopartiesandislodgedbyonepartywhosufferslossesduetoanotherpart

5、y’sviolationofthecontract.Thebuyerislikelytofileaclaimagainstthesellerforthelatter’sdeliveryofgoodsofinferiorquality.Andthesellermightalsoclaimthecompensationfromthebuyerforthelatter’sfailureofopeninganL/CbeforeacontracteddateorfornotbookingthevesseltimelyinFOBterm.Thetrans

6、portationclaimisraisedbytheshipper/consignororowneroftheshippedgoodsagainstthecarrier.When,forinstance,thecargoshippedisfoundwithdamagesorimperfectionsafteritsarrivalattheportofdestinationwhiletheoriginalBillofLadingissuedbythecarrierindicatesthewordof“Clean”,suchaclaimwill

7、thenbelodged.AnothertypicalreasonforthiskindofclaimistheshortageofgoodscomparedwiththevolumeintheB/L.2.TheDifferentTypesofClaims(1)PartOneTheinsuranceclaimtakesplaceaftertheinsuredgoodsaredamagedorlostduetothefactors,whicharecalledriskswhentheyhavenotbeenturnedintoreality,t

8、hattheinsurerpromisestoinsureagainst.Undersuchcircumstances,theinsuredshouldcontac