资源描述：
《商务英语视听说unit 3》由会员上传分享，免费在线阅读，更多相关内容在行业资料-天天文库。
1、c35::Jw0Unit::J5'CDiJOnthePhone::T0::J'CDLearningObjectivesAftercompletingthislesson,studentsshouldbeableto:-answerthephone;-asktobeconnected;-putsomeonethrough;-leavemessages;-dealwithproblemsbytelephone.BusinessProfileTipsandTechniquesofTelephoningTodayth
2、eInternetisthemediumofchoicewhenresearchinginformationortryingtotrackdownproductsandservices,butnomatterhowmuchinformationpeoplecanfindontheInternet,soonerorlatertheywillhavetopickupatelephonetofindanswerstotheirspecificquestionsorarrangefortheservicestheyn
3、eed.Whethercallinggovernmentagencies,doctor'soffices,specificserviceorganizations,orinsurancecompanies,morelikelythannotsomewherealongtheway,peoplearegoingtohaveafrustratingexperience.Therearealwaysstoriesaboutpeoplewhohavebeenrude,peoplewhodon'tseemtocare,
4、peoplewhodon'treturnphonecalls,peoplewhosoundasiftheycamefromMars,peoplewhosoundliketheywanttohelpbutjustdon'thavetheanswerswearelookingfor.Nomagicsolutionsexistthatwilleliminateallthedifficultiesinfindinginformation,makingappointments,orgettingacrossinform
5、ationthatsooftengreetusonthetelephonethesedays,butthereare"tricksofthetrade"thatpeoplewhodotelephoneresearchonaregularbasisandthosewhoprovidetelephonesupportcanteachus.TheBig3•Beprepared.Avoidstartingtheprocesswhenyou'rerushed.Relax!Makesureyouhaveabigpadof
6、paper,apen,aglassofwater,andareasonableamountoftime.•Don'tgiveup.Youhavetherighttogetinformationandrespectfulservice.Bepersistentandpatient.Realizethatsometimesitwilltaketencallstofindoutwhatyouwant.Noonepersonororganizationhasalltheanswers.•Trynottoputpeop
7、leonthespot.Itmakesthemdefensive.Rathertrytoenlisttheirsupport.Remember,youusuallycatchmoreflieswithhoneythanwithvinegar.BeforeYouPickupthePhone•Reviewwrittenmaterialfirst,ifatallpossible.Underlinekeypoints,ornamesandphonenumbersofpeopleandorganizationsyout
8、hinkyou'llwanttocall.•Makealistofquestionsforeachencounter.Writethemdown.•Beclearaboutwhatinformationyouneed.Ifyoucan'texplainwhatyouwant,howcansomeoneelsetellyouwheretofindit?•Establishasystemforyours
