电信行业集团客户价值研究

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1、北京邮电大学硕士学位论文电信行业集团客户价值研究姓名：王淑萍申请学位级别：硕士专业：企业管理指导教师：张永泽20090208TheevaIuationofthevaIueofgroupCIientsoftelecommunicationsindustryAbstractT11ispaperconsidersthatthete1ecommunicationsgroupofcompaniesvaluegustomcrsarctc1ccommunicationscompanicscanbcpcrccivedfrn.mthe.cu

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7、ngteamstostrengthentheGroupoffourpointofview,勰we11asasuininaryofChina'Ste1ecommunicationsgroupofcoinpaniestoenhancecustoinerva1uechanne1s・KEYWORDS：clientsvalue,telecommunicationscompany,eva1uationtheva1ue,,.cnhanccva1He独创性（或创新性）声明本人声明所呈交的论文是本人在导师指导下进行的研究工作及取得的研究成果

8、。尽我所知，除了文中特别加以标注和致谢中所罗列的内容以外.论文中不包含其他人已经发表或撰写过的研究成果，也不包含为获得北京邮电大学或其他教育机构的学位或证书而使用过的材料。与我一同工作的同志对本研究所做的任何贡献均已在论文中作了明确的说明并表示了谢意。川请学位论文与资料若有不实之处，本人承担-•切相关责