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ID:461510
大小:56.50 KB
页数:9页
时间:2017-08-05
《员工离职对酒店利润的影响一个横跨多个酒店的研究【外文翻译】》由会员上传分享,免费在线阅读,更多相关内容在学术论文-天天文库。
1、外文翻译原文TheEffectofEmployeeTurnoveronHotelProfits:ATestAcrossMultipleHotelsMaterialSource:CornellHotel&RestaurantAdministrationQuarterlyAuthor:SimonsTony;HinkinTimothyWeknowthatemployeeturnovercostsmoney.Here’sonewaytoestimatethatcost.ByTonySimonsAndTimothyHinkinManyhospitalitymanagersarec
2、onvincedthatexcessiveturnoverisacostlyphenomenon,butitisdifficulttodevelopspecificturnover-costnumbers.Thatisnottosaythatresearchershavenotattemptedtonaildownthecostofturnover,butthefactremainsthatspecificcostfigurescanbeelusive.’Becauseturnovercostsarehardtocalculate,itisequallydifficul
3、ttoassessthebottom-linefinancialvalueofturnover-reductionprograms.Thematterofdeterminingacostofturnover(or,moretothepoint,thevalueofpreventingturnover)isalsocomplicatedbytheindustry’sambivalencetowardthematter.Despitethedisruptionandcostofturnover,manymanagersstillviewemployeesasreplacea
4、blecommodities-especiallyhourlyemployees.The“warmbody”syndromeofhiringunselectivelytofillapositionremainsinplace,eventhoughtheresultsofthispracticecanhavedevastatingeffectsonbothinternalandexternalcustomers.Wehaveseentheindustrymakestridesinthisareainrecentyears,especiallygivenlowunemplo
5、ymentandincreasedcompetitionforqualityemployees.Somehospitalityorganizationshavebeguntofocusonretainingtheiremployees.Companiessuchasaramarkmorton’sofChicago,andSouthwestAirlines,tonamejustthree,havedevelopedspecificprogramstoemphasizetheimportanceofemployeeretentionanddevelopment.Thisar
6、ticleprovidesatooltohelpmanagersobjectivelyestimatethecostofturnover,sothattheycanmeasurethedollarbenefitsofemployee-retentionprogramsandcomparethosebenefitstotheprogramcosts.Researchershavebuiltacaseforthebenefitstobegainedfromemployeeretention.InarecentarticleHuselidexaminedasampleof96
7、8firmsfromawiderangeofindustriesandfoundastronglinkbetweenadecreaseinemployeeturnoverandanincreaseinsales,marketvalue,andprofItability.Similarly,Heskett,Sasser,andSchlesingerintheirworkontheservice-profitchaindemonstratedrelationshipsbetweenemployeeretentionandincreasedpr
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