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1、外文翻译原文EffectofEthicalClimateonTurnoverIntention:LinkingAttitudinal-andStressTheoryMaterialSource:JournalofBusinessEthicsAuthor:WilliamB.EmotionalexhaustionEmotionalexhaustionEEisdescribedasafeelingofdepletedenergyresultingfromexcessivepsychologicalandemot
2、ionaldemandsonpeopleworkinginhelpingprofessions(Jacksonetal.,1987).Roleconflictandroleambiguityaretwoofthemostwidelyrecognizedsourcesofpsychologicalstrain(Lowetal.,2001;Netemeyeretal.,2004).Employeesfaceroleconflictwhentheyaresubjectedtomultiplesourcesofi
3、ncompatibledemands(Rizo,House,andLirtzman,1970).Incompatibledemandsresultinemployeesspendinghighlevelsofefforttosatisfactorilymeetthem.Jacksonetal._s(1987)studyofpublicservicelawyersreportedapositivecorrelationbetweenroleconflictandEE.Roleambiguityresults
4、fromconfusionaboutjobresponsibilities(Rizzoetal.,1970)whichcanmaketheemployeesfeelthattheyarenotincontroloftheirjobsituationandfeeloverwhelmedbydemands.Karasek_s(1979)studyofemployeesintwocountriesfoundthatindividualsexperiencedexhaustionwhenfacedwithhigh
5、jobdemandsandlowerdecisionlatitudethuscreatingaminimumcontrolsituation.Inboundaryspanningsituations,employeeswerefoundtoexperienceEEwhentheyperceivedinconsistenciesinmanagementexpectationsandtheylackedclarityabouttheirjobresponsibilities(Babakusetal.,1999
6、;Jaramilloetal.,2006b).Basedonthiswestatethat:H3:RoleconflicthasapositiveeffectonEE.H4:RoleambiguityhasapositiveeffectonEEJobsatisfactionJSisanattitudereflectinghowwellpeoplelikeordisliketheirjob(Spector,1985).Emotionallyexhaustedworkersoftenfeelhelpless,
7、loseself-esteem,andfeelalackofaccomplishment(CordesandDougherty,1993;Moore,2000).Thiscanmakethemanxiousaboutgoingtoworkandcreateasenseoffrustrationabouttheirinabilitytodisplayenthusiasmfortheirwork(Babakusetal.,1999).Emotionallyexhaustedemployeesdevelopne
8、gativeattitudesaboutcustomers,theorganization,theirjob,andeventhemselves(CordesandDoughtry,1993).Thismayexplainwhytheybecomedissatisfiedwiththeirjobs(Abraham,1998;Babakusetal.,1999;LeeandAshforth,1996).Therefore,wes
