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1、外贸英语函电BusinessEnglishCorrespondenceChapterThreeEnquiriesContentsofChapter3SectionOneIntroductionSectionTwoUsefulWords&ExpressionsSectionThreeSpecimenLettersSectionOne:Introduction（P46）Whatisanenquiry?Aninquiryisarequestforinformationongoods.Whenabusinessinten
2、dstoimport,hemaysendoutanenquirytoanexporter,invitingaquotationoranofferforthegoodshewishestobuyorsimplyaskingforsomegeneralinformationaboutthesegoods.Theexporter,onreceivingtheenquiry,willmakeareplytoit.Inthisway,thenegotiationisgettingstartedAninquirycanbem
3、adebywrittencorrespondence,suchasaletter,telegram,telex,fax,e-mailorverballybytalkinperson.Inquiriesfromregularcustomersmaybeverysimpleincontent,inwhichonlythenameand/orspecificationsofthecommoditywillbementioned. Otherinquiriesmayincludegreatdetailssuchasth
4、enameofthecommodity,quality,specifications,quantity,termsofprice,termsofpayment,timeofshipment,packingmethod,etc.requiredbythebuyersoastoenablethesellertomakeproperoffers.2.TheReplytoanInquiryAninquiryreceivedfromabroadmustbeansweredfullyandpromptly.Thereplyt
5、oaninquirycanberegardedasanOFFERifyoustateallthetermsandconditionsasrequested.Ifthereisnostockavailableforthetimebeing,youshouldacknowledgetheinquiryatonce,explainingthesituationandassuringthatyouwillreplytoitonceasupplybecomesavailable.Iftheinquiryisfromanol
6、dcustomer,expresshowmuchyouappreciateit.Ifitisfromanewcustomer,sayyouaregladtoreceiveitandexpressthehopeofafuturebusinessrelationship.Inaword,thereplytoaninquiryshouldbepromptandcourteousandcoveralltheinformationaskedfor.3.CategoriesofInquiriesGeneralInquirie
7、s:Iftheimporterswanttohaveageneralideaofthecommodity,whichtheexporterisinapositiontosupply,theymaymakearequestforapricelist,acatalogue,samplesandotherterms.Thisisageneralinquiry.Generally,itisalsoafirstinquirywithoutfirstwritingalettertoestablishbusinessrelat
8、ionsSpecificInquiries:Iftheimportersintendtopurchasegoodsofacertainspecification,theymayasktheexportertomakeanofferoraquotationforspecificgoods.Thatisanspecificinquiry.4.TheMainContentsof
