在英国金融服务外包产业亚洲离岸市场【外文翻译】

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1、外文翻译原文OutsourcingintheUKFinancialServicesIndustry:TheAsianOffshoreMarketMaterialSource:CRISDiscussionPaperSeries–2004.IAuthor:ChrisO.Odindo，StephenDiacon，ChristineEnnew3CONCEPTUALCONTEXTTraditionally,companieshavetendedtodistinguishbetweencommoditisedaspectsoftheirbusinessprocessesandtheircorecomp

2、etencies.Theformeraregenerallythoughttobeappropriateforoutsourcing,whilethelatterareusuallyretainedinhouse.Thereissomeevidencetosuggestthatdistinctionisbeingblurred.Lastyear,forexample,TempletonBlakeoutsourcedworkthattheypreviouslythoughtwasacoreactivitybeingdonebyhighlypaidfinancialanalystsintheU

3、K.Indefenceoftheirdecision,Mr.BrianO’Keefe-theManagingDirector,pointedoutthatitnowcostshisfirmninetypercentlesstohavethatparticularactivitydoneoverseas.Indeed,empiricalevidencesuggeststhattherangeofapplicationscurrentlyoutsourcedinthefinancialservicessectorisnolongerrestrictedtocommoditisedonesonl

4、y.A2003surveyofdecisionmakersintheUKfinancialservicessectorbytheFinancialWorldrevealedthatover75percentof100respondentsbelievedthatthereisagrowingtendencytooutsourcewhathasbeenuntilnowcorebusinessactivities.Aswellastheissueofchoiceofactivitytooutsource,UKfinancehousesareconfrontedwithhavingtodecid

5、eonthesuitability,orotherwise,ofcertainoffshorelocationsandproviders.ChoicesarewideningastraditionallocationssuchasIndiafacegrowingcompetitionfromotherAsiancountriesthatareadoptingincreasinglyaggressivemarketingstrategies.Inadditiontotheproblemsassociatedwithselectingthecorrectlocation,businessesa

6、lsohavetobesufficientlyequippedtoenablethemidentifyandmakedecisionsaboutwhothecredibleprovidersare.Itisalsoimportantthatthelimitationsandchallengesofremoteoperationsarerecognised,anddealtwith,byfirms.Inadditiontotheusualchallengesassociatedwithmanagingandmonitoringrelationshipsatarmslength,remotel

7、ocationscanintroduceparticulardifficultieswithrespecttotheprovisionofcustomerservice.IncreasinglycustomersexpressanxietyanddiscomfortattheprospectofusingoverseascallcentresRecentpollsfromcrediblepollsterslikeMORI