中国物流服务能力对服务质量的影响【外文翻译】

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1、外文翻译原文LogisticsServiceAbilities:AnEmpiricalstudyofitsImpactonServiceQualityinChinaMaterialSource：www.chinajournal.net.cnAuthor:YANXiuAbstract:Buyers'expectationsregardingcustomerservicehaveincreaseddramaticallyinrecentyears.Requestfortailoredorcustomizedserviceoftenrepre

2、sentstandardbusinesspracticetoday.Researchwasundertakentoexamine:(1)iftherearedifferenttypesoflogisticsserviceprovidersinChina,and(2)whetheraproposedlinkagebetweenlogisticsabilitiesandlogisticsservicequalitycouldbedocumentedinthispaper.Theresultsshowthattherearethreedisc

3、ernabletypesoflogisticsserviceproviders,accordingtothelogisticscapacitiesandlogisticscapabilitiesdisplayedbyeachtype.Further,strongsupportwasfoundforalinkagebetweenthelogisticscapabilitiesandtheservicequality,weaksupportwasfoundforalinkagebetweenthelogisticscapacitiesand

4、theservicequalitybyusingthestructuralequationmodel.Keywords:Logisticsserviceproviders;logisticscapabilities;logisticscapacities;logisticsservicequality;structuralequationmodelingIntroductionRecentlogisticaltrendsreflecttoday'sbusinesspriorities.Logisticsandsupplychainman

5、agement(SCM)havebecomeimportantsourcesofsustainablecompetitiveadvantage[1][2].Nowadays,manymanufacturersandtradingenterprisersareseekingtooutsourcetheirlogisticsactivitiestologisticsserviceproviderstointroduceproductsandserviceinnovationsqualitytotheirmarkets[3].Alogisti

6、csserviceprovidercanbedefinedasaprovideroflogisticsservicethatperformsallorpartofaclientcompany'slogisticsfunction[4][5].Thisconsistsofatleastthemanagingandoperatingofthetransportationandwarehousingfunction.InChina,manylogisticsserviceproviderscompletetheseprocessesmainl

7、y.Inordertofullysatisfytheincreasingrequirementsofcustomersforone-stopservices,manylogisticsserviceprovidersalsoprovideotherservicesuchasmaterialsmanagementservice(e.g.inventorymanagement),information-relatedservice(e.g.trackingandtracing),andvalue-addedservice[6].Inthel

8、astdecade,theChinahasbecomeaworld-classeconomicdevelopingcenter.ItsincreasingrateofGDPismorethan8percen