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ID:43653035
大小:1.00 MB
页数:54页
时间:2019-10-11
《面向服务的业务流程管理应用案例(英文)》由会员上传分享,免费在线阅读,更多相关内容在教育资源-天天文库。
1、cases面向服务的业务流程管理2010年教育部-IBM精品课程Ae-Businesscase:Travelreservation(1/23)AtypicalscenarioinvolvingasetofWebservicestoserveasanusefulexampleforWebservicesandtogeneraterequirementsanddemonstrateitsapplicationsDescriptionAcompany(travelagent)wantstooffertopeopletheabilitytobookcompletevacationpackages:
2、plane/train/bustickets,hotels,carrental,excursions,etc.Serviceproviders(airlines,buscompanies,hotelchains,etc)areprovidingWebservicestoquerytheirofferingsandperformreservations.Creditcardcompaniesarealsoprovidingservicestoguaranteepaymentsmadebyconsumers.Duetothelooselycoupled-natureofWebservices,
3、thetravelagentdoesn'tneedtohaveaprioriagreementswithserviceprovidersorcreditcardcompanies.Thisallowsthetravelagenttohaveaccesstomoreservices,offeringmoreoptionstoitscustomers,thecreditcardcompaniestooffertheirservicesbroadlyandthereforemaketheircustomershappy,andtheserviceproviderscanoffertheirser
4、vicesbroadlyandeasilyandthereforegeneratingmorebusinessforthemselves.LEC2.ArchitectureandTechnologiesAe-Businesscase:Travelreservation(2/23)ScopeForthisversionoftheusagescenario,wewilllimitourselvestobookingofvacationpackages.Wewillassumethatcancellationisnotpossibleonceapackagehasbeenpurchased.St
5、akeholders/InterestsTravelagent:providesasystemtoprovidetheuserwithoptionsforhis/hervacation;earnsmoneybychargingfeesforeachpackagebought.Serviceproviders:selltheirservicesbymakingthemavailablewidely.Creditcardcompany:enablecustomerstousetheircreditcardsinaverylargenumberofcases;makeprofitwitheach
6、moneytransaction.Consumer:bookvacationeasilybychoosingamongalargevarietyofoffers.Onlytheuserinthescenarioisahumanbeing.Thetravelagentservice,airline,hotelandpaymentservicesthatthetravelagentserviceisinteractingwith,aremachines.LEC2.ArchitectureandTechnologiesAe-Businesscase:Travelreservation(3/23)
7、Actors&GoalsConsumer:bestcombinationofservicesandpricesforhis/herneeds.Travelagent:customersatisfaction,sellpackages.Serviceproviders:sellservices.Creditcompany:qualifybuyer,dothepayment.UseCasesThefollowinguseca
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