面向服务的业务流程管理应用案例(英文）

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1、cases面向服务的业务流程管理2010年教育部-IBM精品课程Ae-Businesscase:Travelreservation(1/23)AtypicalscenarioinvolvingasetofWebservicestoserveasanusefulexampleforWebservicesandtogeneraterequirementsanddemonstrateitsapplicationsDescriptionAcompany(travelagent)wantstooffertopeopletheabilitytobookcompletevacationpackages:

2、plane/train/bustickets,hotels,carrental,excursions,etc.Serviceproviders(airlines,buscompanies,hotelchains,etc)areprovidingWebservicestoquerytheirofferingsandperformreservations.Creditcardcompaniesarealsoprovidingservicestoguaranteepaymentsmadebyconsumers.Duetothelooselycoupled-natureofWebservices,

3、thetravelagentdoesn'tneedtohaveaprioriagreementswithserviceprovidersorcreditcardcompanies.Thisallowsthetravelagenttohaveaccesstomoreservices,offeringmoreoptionstoitscustomers,thecreditcardcompaniestooffertheirservicesbroadlyandthereforemaketheircustomershappy,andtheserviceproviderscanoffertheirser

4、vicesbroadlyandeasilyandthereforegeneratingmorebusinessforthemselves.LEC2.ArchitectureandTechnologiesAe-Businesscase:Travelreservation(2/23)ScopeForthisversionoftheusagescenario,wewilllimitourselvestobookingofvacationpackages.Wewillassumethatcancellationisnotpossibleonceapackagehasbeenpurchased.St

5、akeholders/InterestsTravelagent:providesasystemtoprovidetheuserwithoptionsforhis/hervacation;earnsmoneybychargingfeesforeachpackagebought.Serviceproviders:selltheirservicesbymakingthemavailablewidely.Creditcardcompany:enablecustomerstousetheircreditcardsinaverylargenumberofcases;makeprofitwitheach

6、moneytransaction.Consumer:bookvacationeasilybychoosingamongalargevarietyofoffers.Onlytheuserinthescenarioisahumanbeing.Thetravelagentservice,airline,hotelandpaymentservicesthatthetravelagentserviceisinteractingwith,aremachines.LEC2.ArchitectureandTechnologiesAe-Businesscase:Travelreservation(3/23)

7、Actors&GoalsConsumer:bestcombinationofservicesandpricesforhis/herneeds.Travelagent:customersatisfaction,sellpackages.Serviceproviders:sellservices.Creditcompany:qualifybuyer,dothepayment.UseCasesThefollowinguseca