卓越运营介绍

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1、IntroductiontoOperationalExcellenceWorkshopInstructor&Facilitator:FrankAdler,Ph.D.OperationalExcellenceConsultingStrategyDeploymentProcessExcellencePerformanceManagementHighPerformanceWorkTeamsOperationalExcellence“ExcellenceinExecution”isthe#1CEOPrioritySection1:WhatisOperationalExcellence?Section2

2、:OurOperationalExcellenceApproachSection3:StrategyDeploymentSection4:PerformanceManagementSection5:ProcessExcellenceSection6:HighPerformanceWorkTeamsSection7:SummaryIntroductiontoOperationalExcellence–TableofContentSection1:WhatisOperationalExcellence?Section2:OurOperationalExcellenceApproachSection

3、3:StrategyDeploymentSection4:PerformanceManagementSection5:ProcessExcellenceSection6:HighPerformanceWorkTeamsSection7:SummaryIntroductiontoOperationalExcellence–TableofContentOperationalExcellence–ADefinitionABusinessStrategy:In"TheDisciplineofMarketLeaders",MichaelTreacyandFredWiersemadescribethree

4、distinctvaluepropositionsordisciplines:OperationalExcellence,ProductLeadership,andCustomerIntimacy.Marketleaderschoosetoexcelindeliveringextraordinarylevelsofoneofthesethreevaluepropositions,whilemaintainingreasonablestandardsintheotherdisciplines.OrganizationspursuinganOperationalExcellencestrategy

5、,strivetodeliveracombinationofquality,price,andeaseofpurchaseandservicethatnootherorganizationintheirmarketorindustrycanmatch.OperationalExcellence–ADefinitionAPhilosophy:OperationalExcellenceisaphilosophyofleadership,teamworkandproblemsolvingresultingincontinuousimprovementthroughouttheorganization

6、byfocusingontheneedsofthecustomer,empoweringemployees,andoptimizingexistingactivitiesintheprocess.OperationalExcellence–ADefinitionAValueStreamManagementApproach:OperationalExcellenceiswheneachandeveryemployeecanseetheflowofvaluetothecustomer,andfixthatflowbeforeitbreaksdown.OperationalExcellence–AD

7、efinitionAnIntegratedManagementSystem:OperationalExcellenceisanintegratedmanagementsystemdevelopedthatdrivesbusinessproductivitybyapplyingprovenpracticesandproceduresinthree“foundationblocks”–AssetPro