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1、第三屆卓越制造及运營高峰会議TheThirdAnnualManufacturingandOperationExcellenceMay17-19,2004–Shangri-laShenzhenHotel,Shenzhen,ChinaCaseStudyHowMotorolaperformedandwoninManufacturing&ServiceOperations,aSixSigmaapproachDrStephenWKNg,PresidentofTheInstituteofPurchasing&SupplyofHongKongAssociateProjectDirector,PK
2、KI,TheUniversityofHongLongSharingfortoday(thecaseofMotorolaAsia)1.LeadershipPractice,theMotivator2.ChangeManagement,theRealDriver3.ZeroDefect,theSixSigmaProcess4.TheRoadmap,ToolBoxfortheBest5.PeopleWeaponanditsDevelopment6.TheSecretFormula,theSuccessFactors7.Wayforward……achievingWorldClassinMa
3、nufacturingandOperationalProcessesPleaseaskquestionsanytimeyouwant!!!fe主席的座右銘liesbr’edaeBobGalvin’sMessagelehT“Peoplehaveanabilitytodothingsthatappearalmostimpossible-butonlyiftheysettheveryhighestofexpectations.最高可以達到的目標Theseexpectationsmayseemalittleaboveone’sabilities,butifonereachesouttoth
4、oseexpectations,onecanveryoftendiscoverhowmuchmorecanbeaccomplished.”.突破自己@CopyrightDr.StephenW.K.NgQuSTHKU2004Moreradicalapproach…•Thinking…•“out-of-the-JIT-box”•PushingManagementtoValuethinkof:Waste–ChangeandTakeRisks,–CrossFunctional,–CustomerRelationship,–EmployeeDevelopment,–IntegratedGlo
5、balSupplyChainprocess,Open–RiskandCrisis,and–CultureChange.Whatisitforme?theWIIFMeffect@CopyrightDr.StephenW.K.NgQuSTHKU2004BusinessProcessModelWithProcessConcepts:Reengineeringtakesaprocessapproachincontrasttothefunctionalwaymostcompaniesapproachtheirbusinessandorganizationstructure.MatrixedF
6、unctionalProcessFocusedMMAAPRODUCTIONNMNMFUAFUAIFRIFRNAKNAKACEACEORDERFULFILLMENTNTTNTTCUICUIERN?ERNWIGOIGHPRODUCTNNDEVELOPMENTGGUnderlyingbusinessprocessesareProcessdriveforFunctionsdriveacknowledgedbutSixSigmachangethebusinessfunctionsstilldominateandreengineeringModifiedfromAConsulting@Copy
7、rightDr.StephenW.K.NgQuSTHKU2004TheSixSigmaTransformationalLeadersConsider……*Incrementalchange(i.e.TQM)isn’tenoughformanycompaniestoday.Theydon’tneedtochangewhatis;theyneedtocreatewhatisn’t.Somepeopleseethingsastheyareandaskwhy,transfor