员工礼貌服务用语

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员工礼貌服务用语员工礼貌服务用语一、常用词汇先生/女士sir/lady卫生间To订et/W.C/lavatory/bathroom中餐厅Chineserestaurant西餐厅westrestaurant泡脚feet-dipping演艺中心showplace全陪导游tourguide司机driver香皂soap沐浴液shower洗发液shampoo卫生纸toiletpaper电吹风hairdrier剃须刀razor毛巾towels面巾facetowel牙刷toothbrush插座plug信封envelope湿巾wettowel浴巾bathtowel梳子comb牙膏toothpaste烟灰缸ashtray衣架caathangers茶水teas绿茶greentea北京二锅头erguotoumacleinBeijing啤酒beer电话号码telephonenumber房间号码roomnumber后behind右right二、方位：前front左left三、数字0~10 0zero3three6six9nine1one4four7seven10ten2two5five8eight四、基木礼貌用语欢迎您下榻我宾馆。Welcometoourhotel!欢迎welcome您好Howdoyoudo!/Howareyou!早上(上午/下午)好。Goodmorning(afternoon)晚安！Goodnight!祝您节日快乐Haveagoodholiday!新年快乐！Happynewyear!生13快乐！Happybirthday!对不起!Sorry!没关系！Don,tmentionit!不要紧！Itdoesn'tmatter・别客气！Youarewelcome!再见！Bye-bye!请问我能帮到您什么吗？WhatcanIdoforyou?/MayIhelpyou?请稍等。Waitamomentplease.不用担心。Don'tworry!谢谢。Thankyou!不用谢.Notatall./ Youarewelcome./That'sOK. 五、前厅部日常用语请把这个灯打开一下。Canyouturnthelighton,please・请把空调打开一下。Pleaseopentheairconditioner・现在儿点了？Whattimeisit?/What,sthetime?现在是10：30Itishalfpastteno'clock・请往这边/那边走。Thiswayplease・/Thatwayplease・房卡寄存。Keepyoukey,please・房间没有水。Thereisnowaterintheroom・谢谢您提出的宝贵意见。Thankyouforyouradvises・祝您住店愉快。Iwishyouhaveagoodtimeinourhote1.打扰一下，您的行李到了。Excuseme,Hereareyourluggage・您好，您的行李需要寄存吗？Howdoyoudo.Wouldyouliketokeepyourluggage?六、餐饮部日常用语请/这边请.Thisway,please・请问先生/女士（小姐）需要用餐吗？Wouldyoulikesomethingtoeat,sir/madom/miss?请问您共儿位？Howmany,please?您好，这是我们的菜单，请您过目。Howdoyoudo,thisisourmenu,pleasehavealook.请您稍等。Justamoment,please.请慢用。 Helpyourself!好走，欢迎下次光临。Bye-bye!Welcometoourhotelnexttime・先生/女士，请问您需要喝什么酒/饮料？Excuseme,sir/madom/miss,Whatwouldyouliketodrink?对不起，打扰一下，这是您的帐单，请过目。Excuseme.Thisisyourbill,pleasecheckit.这是找回的零钱，请清点。Hereisyourcashes,pleasecheckit.先生/女士，您的菜已经上齐了。请问还需要加点什么吗？Sir/Madom,hereareallyourordered,wouldlikesomethingelse.请慢用。Helpyourself.先生/女士，请问需要试一下木餐厅的招牌菜吗？Sir/madom,wou1dyouliketrytoday?sspecial?先生/女士，请允许我介绍一下木餐厅的土家风味餐吗？Sir/madom,mayIsuggestourspecialinTujiafoodforyou?先生/女士，这是您点的例汤。Sir/madom,hereisyourclearsoup・您好，您需要什么酒水？Ilowdoyoudo,whatkindofwinewouldyoulike?我们这里有啤酒、口酒和红酒，还有饮料。Wehavebeer,whitewine,redwineandbeverages・有我们当地产的口酒，口感很好的，您要不要买瓶尝尝？WehavethewhitewinemadeinZhangjiajie,Ittastesverygood,howabouttryingsome?韩国酒水只有真露。WehaveonlyonekindofKoreawine,ChamjinisulroSoju.我们这里还有二锅头、竹叶青，口感和韩国的烧酒差不多，而且价格也便宜。WestillhaveErguotouandZhuyeqing,Whicharethesametaste withwinefromKorea,andtheyareverycheap・您可以试试我们中国最有名的酒五粮液，剑南春和酒鬼酒。YoucantasteourWuliangye,Janlanchun,andJiuguijiu.ThatarethemostpopularwhitewineinChina・请您买单。Mayyousettleyourbillnow,please?七、前厅部日常用语您的叫早时间已到。Goodmorning,thisisyourmorningcal1.我让您的导游跟您说，好吗？MayIaskyourguidertospeakwithyou.韩国对方付款。ThecollectcalltoKorea・空调不制冷（热）。Theairconditionerdoesn'tworknow.请把这个灯打开一下。Canyouturnonthelight,please?房间没有热水。Thereisnohotwaterintheroom・请问您的房间号码是多少？MayIhaveyourroomnumber?热水怎么开？Ilowtoopenthehotwater?心边是热水，右边是冷水。Hotwaterisontheleft,andcoldwaterisontheright.您好，接待处。Goodmoring(afternoon/evening),thisisthereception.这是您需要的手纸。Hereisyourtoiletpaper・八、管家部H常用语我的钥匙锁在房间里了，麻烦帮我开一下门好吗？Ilostmykeyintheroom,canyouhelpmetoopenthedoor?房间太热(冷)了，请开一下空调好吗？It'stoohot(cold),Canyouopentheairconditioner,please?对不起，打扰了。Execeseme. 请问您还需要什么帮助吗？WhatelsecanIdoforyou?您需要打扫卫生吗？Wouldyoulikemetocleanupyourroomrightnow?/MayIcleanyourroomnow,please?对不起，让您久等了。Iamsorrytokeepyouwaitingsolong・您这边请。Thiswayplease・欢迎再次光临。Welcometoourhotelagain.祝您晚安。Iwishyouhaveagoodnight・您一路走好。Haveagoodjourney・祝您旅途愉快。Haveahappyjourney・/Haveagoodtrip・您退房吗？请把房卡交给前台。Wouldypuliketocheckout?pleasegiveyourroomkeytothefrontdesk・请问您的房间是不是需要维修？Housekeeping,mayIhelpyou?现在已经维修好了，您可以放心休息了。Everythingisallright,youcanhaveagoodrestnow.这是您的房间，请进。Thisisyourroom,comeinplease・不用谢，这是我们应该做的。Youarewelcome・itismyduty・电梯在这边，这边请。Theloftisoverhere,thisway,please・餐厅在那边，请那边走。Therestaurantisoverthere,thatway,please・这是您的房卡，请收好。Hereisyourroomkey,pleasekeepit.这是您需要的东西，放这里可以吗？Hereareallyouneed,mayIlaythemhere?小心地面滑。 Watchyourstep,please・马桶堵住了。Thewaterclosetiscloggedup.九、财务（收银）部13常用语您好，前台收银，请问有什么可以帮到您的？Goodmorning,frontdeskcashier,mayIhelpyou?早上好，麻烦将您的早餐券给我，好吗？Goodmorning,MayIgetyourvouches,please?这是您的发票，请收好。Hereisyourreceipt,keepitplease・请问您是否有贵重物品需要寄存？Doyouhavesomethingto请问您的房间号吗是多少？What'syourroomnumber,please?/MayIhaveyourroomnumber?能为您服务，我感到非常荣幸。Iampleasuretoserviceforyou!对不起，您拨的电话正忙，请您稍后再拨好吗？Sorry,theCallingisbusynow,pleasetryagainlater・我马上通知服务员，您请稍等。Iamaskingtheattendantforyou,justmomentplease・服务员正在检查房间，您请稍等。Theattendantischeckingroom,justmoment,please・请问对我们的服务有什么建议吗？Whatdoyousugesttoourservices?非常感谢您提出的宝贵意见。Thankyourverymuchforyouradvises.这是您的费用清单，请您核对一下。Hereisyourbill,pleasecheckit.您好，我们的早餐吋间是6：00至8：30oHowdoyoudo,ourbreakfasttimeisfrom6:00to8:30(sixo' clocktohalfpasteight)您好，我们的早餐时间是7：00至9：00oHowdoyoudo,ourbreakfasttimeisfromseveno'clocktonineo'clock.您好，请问您给我的这张房卡是退房的还是寄存的？Excuseme,doesthisroomkeycheckoutorbekept?您好，这是您需要寄存的物品吗？麻烦您填…张寄存牌。谢谢。Howdoyoudo,isthisallyouwanttokeep?Pleasefillthisluggagetag,thankyou.先生/女士，麻烦您在这儿签个字。Sir/madom,pleasesignhere・我立即叫服务员过来，请稍等。I'11sendaroomattendantrightaway,justmomentplease.