剑桥商务英语第一册试卷

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1、剑桥商务英语第一册试卷LISTENINGPartOnelForquestion1to8,youwillheareightshortrecordings.lForeachquestion,markonelettera,borc.lYouwillheareachrecordingtwice.1.WhatdoesAlisonorder?a.Fishb.Steakc.Chicken2.WhichistheflighttoSydney?a.LH4521b.LH4152c.LH41253.Whichhoteldo

2、esGraham’scolleaguerecommend?a.TheOrionb.TheGrandHotelc.ThePlaza4.Whichmachinearethepeopletalkingabout?a.Afaxmachineb.Aprinterc.Aphotocopier5.Whathappenstothephonecall?a.Thereceptionistputsthecallerthrough.b.Thereceptionisttakesamessage.c.Thecalleroffer

3、storingbacklater.6.Howmuchdoestheretailerpayforeachgame?a.$7aunitb.$8aunitc.$9aunit7.Howlongwilltheordertaketoarrive?a.3daysb.4daysc.5days8.Whatiswrongwiththeprinter?a.Ithasrunoutofpaper.b.Thepaperhasjammed.c.Itneedsanewinkcartridge.PartTwolListentotheM

4、anagertalkingtostaffaboutthewaytheyanswerthetelephone.lForquestion9-16,markthecorrectlettera,borcforthecorrectanswers.lYouwillheartheconversationtwice.139.Theinformationwasa.recordedbythecompany.b.givenbythecompany’scustomers.c.collectedbyaconsultancy.1

5、0.Thecompany’sstaffanswerthephonea.veryquicklyb.reasonablyquicklyc.fartooslowly11.Thegroupsaveragefriendlinessscorewasa.sixoutoften.b.sevenpointfiveoutoften.c.eightoutten.12.Whendealingwithenquiries,staffusuallya.knowwhotopassthecallerto.b.can’tanswerth

6、ecaller’squestions.c.havetotakeamessage.13.Whenputtingacallthrough,staffshouldalwaysa.askforthecaller’sname.b.playtheholdmusic.c.askthecallertowait.14.Employeesshouldanswerthephoneaftera.tworings.b.threeringsc.fourrings15.Thecompanyismostworriedabouthow

7、________a.quickstaffanswerthephone.b.efficientlystaffdealwithenquiries.c.friendlystaffsoundonthephone.16.Thehandouthasalistof________a.piecesofgoodholdmusic.b.usefultelephonephrases.c.extensionnumbers.PartThreelPaulineCarrisHeadofQualityControlatCoopers

8、,aUKsnackproducer.Shetalksaboutmonitoringquality.lListenandcompletethetablebelow.13QualityControlatCoopersInspectionpoints1(17)____2Goodsin3Production4Finishedgoods●(18)____●(19)____●cookingoil●packetweight●factory●(20)____●flavo