［精品］剑桥商务英语第一册试卷

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1、剑桥商务英语第一册试卷LISTENINGPartOne•Forquestion1to&youwillheareightshortrecordings.•Foreachquestion,markonelettera，borc.•Youwillheareachrecordingtwice.1.WhatdocsAlisonorder?a.Fishb・Steakc.Chicken2.WhichistheflighttoSydney?a.LH4521b.LH4152c.LH41253.WhichhoteldoesGraham'scolleaguerecommend?a.TheOrionb.T

2、heGrandHotelc.ThePlaza4.Whichmachinearethepeopletalkingabout?a.Afaxmachineb.Aprinterc.Aphotocopier5.Whathappenstothephonecall?a.Thereceptionistputsthecallerthrough.b.Thereceptionisttakesamessage・c.ThecallerofTcrstoringbacklater.6.Howmuchdoestheretailerpayforeachgame?a.$7aunitb.$8aunitc.$9aunit

3、7.Howlongwilltheordertaketoarrive?a.3daysb.4daysc.5days8.Whatiswrongwiththeprinter?a.Ithasrunoutofpaper.b・Thepaperhasjammed・c・Itneedsanewinkcartridge.PartTwo•ListentotheManagertalkingtostaffaboutthewaytheyanswerthetelephone.•Forquestion9-16,markthecorrectlettera,borcforthecorrectanswers.•Youwi

4、llheartheconversationtwice.9.Theinformationwasa.recordedbythecompany.b・givenbythecompany'scustomers・c.collectedbyaconsultancy.1.Thecompany'sstaffanswerthephonea.veryquicklyb.reasonablyquicklyc.fartooslowly2.Thegroupsaveragefriendlinessscorewasa.sixoutoften.b.sevenpointfiveoutoften.c.eightoutte

5、n.3.Whendealingwithenquiries,staffusuallya.knowwhotopassthecallerto.b.can"answerthecaller'squestions・c.havetotakeamessage.4.Whenputtingacallthrough,staffshouldalwaysa.askforthecaller^sname.b.playtheholdmusic.c.askthecallertowait.5.Employeesshouldanswerthephoneaftera.tworings.b.threeringsc.four

6、rings6.Thecompanyismostworriedabouthowa.quickstaffanswerthephone・b.efficientlystaffdealwithenquiries・c.friendlystaffsoundonthephone.7.Thehandouthasalistofa.piecesofgoodholdmusic.b・usefultelephonephrases・c.extensionnumbers・PartThree•PaulineCarrisHeadofQualityControlatCoopers,aUKsnackproducerShe

7、talksaboutmonitoringquality.•Listenandcompletethetablebelow.QualityControlatCoopersInspectionpoints1(17)2Goodsin3Production4Finishedgoods•(18)•factoryhygiene•(19)•cookingoil•(20)•flavoring•transport•(21)packaging•crispness•packetweight•