资源描述：
《Customer service chapter inteo- chapter two》由会员上传分享，免费在线阅读，更多相关内容在教育资源-天天文库。
1、Customerservicechapterintro-three1quit/kwɪt/verb[IorT]quitting,quit,quittostopdoingsomethingorleaveajoboraplace:Wouldyouquityourjobifyouinheritedlotsofmoney?quitdoingsthDoctorshavegivenhimsixmonthstoliveifhedoesn'tquitdrinking.bequitofsthBrEformaltonolongerhavetosuff
2、erorbeinvolvedwithsomethingbadThepeoplenowlongtobequitofwar.vi.离开,辞职,停止vt.离开,放弃,使解除,停止n.离开计]结束,退出2rapport/ræˈpɔːUS-ɔːr/n[singular,U]friendlyagreementandunderstandingbetweenpeople→relationshiprapportwith/betweenHehadanexcellentrapportwithhispatients.establish/buildup/
3、develop(a)rapportHealwaysfoundhecouldbuildupagoodrapportwithchildren.n.关系,融洽,一致[医]关系,协调(病人与医师间),感通(唯心的灵交术时)3sender'sendə(r)n.寄件人；[信]发报机，发射机，发送机，送话器；发送人Thesenderofaletter,package,orradiomessageisthepersonwhosentit.4blockoutblɔkaut遮住；遮挡…使不被印出来；画出…的略图；打草样Somethingthatbl
4、ocksoutlightpreventsitfromreachingaplace.5expeditious/ˌek.spəˈdɪʃ.əs/adjectiveFORMALquick:Thebankwasexpeditiousinreplyingtomyletter.a.迅速的,敏捷的6courtesy1/ˈkəːtɪsiUSˈkəːr-/npluralcourtesies[U]=politeness≠discourtesyhavethecourtesytodosthHedidn'tevenhavethecourtesytocall
5、andsayhecouldn'tcomedosbthecourtesyofdoingsthtobepoliteenoughtodosomethingforsomeoneAtleastdomethecourtesyoftellingthetruth.providedfreetoacustomerbyacompanycourtesybus/taxi/car/phoneetcThehotelrunsacourtesybusfromtheairport.courtesyvisit/callavisitetcdonetobepoliteo
6、rshowrespectOurcaptainputinacourtesyvisitduringdinner.n.礼貌,谦恭,好意[法]优待,礼貌,恩惠7pitchpɪtʃn.球场；程度；沥青；树脂；倾斜vt.用沥青涂；扔，投；树起，搭起；定位于vi.抛，扔；[棒球]当投手；搭帐篷；向前跌或冲feverpitch;程度；强度；极点；顶点Ifsomethingsuchasafeelingorasituationrisestoahighpitch,itrisestoahighlevel搭（帐篷）；扎（营）Ifyoupitchyourt
7、ent,orpitchcamp,youputupyourtentinaplacewhereyouaregoingtostay.8wimpy'wɪmpɪadj.<俚>懦弱的，无用的，哭哭啼啼的能被表示程度的副词或介词词组修饰的形容词懦弱的;窝囊的Ifyoudescribeapersonortheirbehaviouraswimpy,youdisapproveofthembecausetheyareweakandseemtolackconfidenceordetermination9pushover'pʊʃəʊvə(r)n.<俚>容
8、易打败的对手，容易做的事情Yousaythatsomethingisapushoverwhenitiseasytodooreasytoget1oreassurance/ˌriːəˈʃuərənsUS-ˈʃur-/ngive/offer/providereassu
