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1、0AgendaBusinessEnglishTrainingHowtowriteeffectiveemail10minHowtowriteformalletter15minHowtowritecompanyinternalMEMO5minUsefulsentence5minQ&A，Quiz10min1EmailBusinessEnglishTrainingSubjects:Givethemessageasubject/title,Keepthesubjectshortandclearbutavoidsuchheadingsas:
2、 ‘GoodNews’,‘Hello’,‘MessagefromMary’.Shortbutspecificareneeded.GreetingsStartthemessagewithagreetingsoastohelpcreateafriendlybutbusiness-liketone.Ifthereceiverismoreseniortoyou,orifyouareindoubt,itwouldbesafer(particularlyinthefirstcommunication)tousetheperson’ssurn
3、ame/familynametogetherwithatitlee.g.DearMrSmithson,DearMsStringerPurposeStartwithaclearindicationofwhatthemessageisaboutinthefirstparagraph,Givefulldetailsinthefollowingparagraph(s).Makesurethatthefinalparagraphindicateswhatshouldhappennexte.g.Iwillsendamessengertoyo
4、urofficeonTuesdaymorningtocollectthefaultygoodsActionAnyactionthatyouwantthereadertodoshouldbeclearlydescribed,usingpolitenessphrases.EndingsEndthemessageinapoliteway.Commonendingsare:Yourssincerely,Bestregards,Bestwishes,RegardsNamesIncludeyournameattheendofthemessa
5、ge2EmailBusinessEnglishTrainingTips:Donotforgetsubjectlineanddowriteameaningfulsubjectline,Beforeyouhit"send,"takeamomenttowriteasubjectlinethataccuratelydescribesthecontentKeepthemessagefocusedandreadable,Ifyoure-mailcontainsmultiplemessagesthatareonlylooselyrelated
6、,youcouldusebulletsandnumberingtoensuretheyareallread.ShortandcommonwordshelptomaketheemaileasytounderstandIfyouwanttoindicatestrongeremphasis,useallcapitallettersand/orusesomeextraexclamationmarks/orhighlightthepartsyouwanttoemphasize.Identifyyourselfclearly:Whencon
7、tactingsomeonecold,alwaysincludeyourname,occupation,andanyotherimportantidentificationinformationinthefirstfewsentencesBekind.Don'tflameDistinguishbetweenformalandinformalsituations,Alwaysknowthesituationandyouraudience,theirrequirement,andwriteaccordinglyandproperly
8、.ShowRespectandRestraintTargetaspecificaudiencewhoneedyourinformation.Don'tbulke-mailyourmessagetothousandsofuntargetedpeople,Think
