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1、Chapter10ClaimsandSettlement10.1BackgroundInformationIfacomplaintorclaimhastobemadebythebuyer,themattershouldbeinvestigatedandthesedetailsshouldbelaidbeforethepartycharged.Sometimes,areferencetothepreviouslysatisfactorydeliveriesandservicesmayhelptowinmoresympatheticcon
2、siderationofthepresentcomplaintorclaim.Eachpartyshallappointanarbitratorwithin30daysafterreceiptofnotificationfromtheoppositepartyandtwoarbitratorsthusappointedshalljointlynominateathirdpersonasanumpiretoformanArbitrationCommittee.InChina,thearbitrationisconductedbytheA
3、rbitrationCommitteeoftheChinaCouncilforthePromotionofInternationalTradeinaccordancewiththeProvisionalRulesofprocedurespromulgatedbythesaidArbitrationCommittee.ThedecisionoftheArbitrationCommitteeshallbeacceptedasfinalandbindinguponbothparties;neitherpartyshallseekrecour
4、setoalawcourtorotherauthoritiestoappealforrevisionofthedecision.Arbitrationexpensesshallbebornebythelosingparty.10.2SituationalConversationSection1:Claim(1)B=Brown;W=WangW:Hello,Mr.Brown,howareyou?Itisnicetoseeyouagain.B:Howareyou,Mrs.Wang?Itcertainlyisapleasuretoseeyou
5、againhere.IhopeyouhadanenjoyabletripfromLondon.W:Theflightwasreallylong,butitwascomfortablesoIdonotfeelverytired.B:Iamgladthatyouhadapleasanttrip.Ihopeyouarecomfortablysettledandfindthingsatthehotelsatisfactory.W:Everythingisperfect,thankyou.Well,now,Mr.Brown,ifyoudon’t
6、mind,I’llgettothepoint.B:Okay.Youwanttotakeupthesubjectofthearbutus,don’tyou?W:That’sright.Yousee,Mr.Brown,youhaveprobablybeenadvisedoftheseriousdamagedonetothelastconsignmentof60casesofarbutus.UponitsarrivalinLondononboardtheS.S.Cornea,itwasfound,muchtoourregret,thatab
7、out50%ofthecaseswereleaking.CloserinspectionbytheHealthOfficersshowedthatthecontentswereconsideredunfitforhumanconsumption.B:Justaminute,ifyouplease,Mrs.Wang.HaveyourpeopleinLondondiscoveredwhatweretheexactcausesoftheleakage?Itwasratherasingularcase,forthousandsoftonsof
8、thisproducthavebeenexportedandthisseemstobetheonlycaseofashipmentbeingdamagedenroute.W:IamsorryIhavetosayitwas
