ge内部核心培训资料_-《_沟通_》

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1、Manager’sCommunicationToolkitUnderstandhowcommunicationplaysakeyroleinyoureffectivenessasaleaderandindeliveringbusinessresultsLearnaboutthecommunicationsmodelandhowtoapplyitwithinyourworkteamordepartmentCreateanenvironmentthatfostersopenandhonestcommunicationDevelopm

2、easurablecommunicationactionplansthataddressbothbusinessandemployeeneedsPurposeofWorkshopConnectingemployeestothebusinessvisionServiceProfitChainEmployeeSatisfactionEmployeeLoyaltyEmployeeProductivityCustomerSatisfaction/CustomerLoyaltyRevenueGrowthProfitabilityOurP

3、eopleOurCustomersOurBusinessCommunicationasaLinkNeedtobetterunderstandwhatouremployeessayandwhattheydoEmployeesarethecriticallinkbetweencustomersandourbusinessBlackBelt,MasterBlackBeltCorporateAuditStaffMulti-BusinessExperience/ExposureUnique,StretchAssignmentsFinan

4、cialAcumenGlobalExperience/CulturalBreadthFunctionalDepthOutstandingCommunicationSkillsAbilitytoAttract/Keep/DevelopGreatTalentPassionateApproachCrisisLeadershipContinuousLearnerSeeksFeedback...AndActsonItLeadershipDevelopmentCapabilityandContributionsListening,Lear

5、ning,TeachingSeveralCareer/ExperienceEnhancersSeveralLeadershipEnhancersWhatisCommunication?DefiningCommunicationLeadersmustviewcommunicationasemployeesdoCommunication:EventorProductManagerViewExamples:E-mailInsideGECEOwebcastAProcessEmployeeViewExamples:Performancef

6、eedbackMarketinformationTeamupdatesWhatisCommunication?Communicationhastwocoreprocesses:“Sending”and“Listening”CommunicationisaprocessthatturnsinformationintounderstandingSenderReceiverMessageFeedbackCheckingforUnderstandingHowtocheck/listenforunderstandingAskdirect

7、openendedquestionsRequestanactionplanorlistofprioritiesSolicitfeedbackontheinitiative/project/requestGEBusinessCEOSeniorLeadershipTeamManagersAssociatesMMMMAAAAAAAWemusttakeresponsibilitytoensurethatourmessagesaredeliveredconsistentlyandmeaningfullyCommunicationAsIsH

8、ighSay/HighDoOpen,honestanddirectcommunicationManager’sRoleManagershavethekeyroleincommunicationMostofwhatemployeeswanttoknowishowk