GE内部核心培训资料-《沟通

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1、Manager’sCommunicationToolkitUnderstandhowcommunicationplaysakeyroleinyoureffectivenessasaleaderandindeliveringbusinessresultsLearnaboutthecommunicationsmodelandhowtoapplyitwithinyourworkteamordepartmentCreateanenvironmentthatfostersopenandhonestcommun

2、icationDevelopmeasurablecommunicationactionplansthataddressbothbusinessandemployeeneedsPurposeofWorkshopConnectingemployeestothebusinessvisionServiceProfitChainEmployeeSatisfactionEmployeeLoyaltyEmployeeProductivityCustomerSatisfaction/CustomerLoyalty

3、RevenueGrowthProfitabilityOurPeopleOurCustomersOurBusinessCommunicationasaLinkNeedtobetterunderstandwhatouremployeessayandwhattheydoEmployeesarethecriticallinkbetweencustomersandourbusinessBlackBelt,MasterBlackBeltCorporateAuditStaffMulti-BusinessExpe

4、rience/ExposureUnique,StretchAssignmentsFinancialAcumenGlobalExperience/CulturalBreadthFunctionalDepthOutstandingCommunicationSkillsAbilitytoAttract/Keep/DevelopGreatTalentPassionateApproachCrisisLeadershipContinuousLearnerSeeksFeedback...AndActsonItL

5、eadershipDevelopmentCapabilityandContributionsListening,Learning,TeachingSeveralCareer/ExperienceEnhancersSeveralLeadershipEnhancersWhatisCommunication?DefiningCommunicationLeadersmustviewcommunicationasemployeesdoCommunication:EventorProductManagerVie

6、wExamples:E-mailInsideGECEOwebcastAProcessEmployeeViewExamples:PerformancefeedbackMarketinformationTeamupdatesWhatisCommunication?Communicationhastwocoreprocesses:“Sending”and“Listening”CommunicationisaprocessthatturnsinformationintounderstandingSende

7、rReceiverMessageFeedbackCheckingforUnderstandingHowtocheck/listenforunderstandingAskdirectopenendedquestionsRequestanactionplanorlistofprioritiesSolicitfeedbackontheinitiative/project/requestGEBusinessCEOSeniorLeadershipTeamManagersAssociatesMMMMAAAAAA

8、AWemusttakeresponsibilitytoensurethatourmessagesaredeliveredconsistentlyandmeaningfullyCommunicationAsIsHighSay/HighDoOpen,honestanddirectcommunicationManager’sRoleManagershavethekeyroleincommunicationMostofwhatemployeeswanttoknowishowk