《培训的投资回报》ppt课件

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1、Session6–ConvertingValueandCalculatingROIMeasuringROIofTrainingPre-AmbleTraditionally,mostimpactevaluationstudiesstopwithatabulationofbusinessresults,detailingimprovementssuchasqualityenhancements,reducedabsenteeism,orimprovedcustomersatisfaction;Theaimhowevershouldbetoshowthev

2、alueoftheimprovementsinrelationtocost;Todothisdistinguishfirstbetweenhardandsoftdata.ThefirststepinconvertingtomonetaryvalueistosortouthardandsoftdataCharacteristicsofHardDataObjective;Easytomeasureandquantify;Easytoassignmonetaryvalues;Commonmeasuresoforganizationalperformance

3、;Verycrediblewithmanagement.ExampleofHardDataAstategovernmentofficeapprovingapplicationsfornewdriverslicenses;Itwillhavethesefourmeasuresamongitsoverallperformancemeasures:Thenumberofapplicationsprocessed(Output);Costperapplicationprocessed(Cost);Thenumberoferrorsmadeprocessing

4、applications(Quality);Thetimeittakestoprocessandapproveanapplication(Time).Ideally,performanceimprovementinterventionsinthisunitshouldbelinkedtooneormoreharddatameasures.MajorCategoriesofHardDataPrimaryMeasurementsofImprovement“HardData”OutputIncreasesQualityImprovementTimeSavi

5、ngsCostSavingsAccrabrickworksexerciseWhatcategorydoesyourmeasurefallin?OutputIncreasesQualityImprovementTimeSavingsCostSavingsOUTPUTUnitsProducedTonsManufacturedItemsAssembledMoneyCollectedItemsSoldFormsProcessedLoansApprovedInventoryTurnoverPatientsVisitedApplicationsProcessed

6、StudentsGraduatedTasksCompletedOutputPerHourProductivityWorkBacklogIncentiveBonusShipmentsNewAccountsGeneratedCOSTSBudgetVariancesUnitCostsCostByAccountVariableCostsFixedCostsOverheadCostOperatingCostsNumberofCostReductionsProjectCostSavingsAccidentCostsProgramCostsSalesExpense

7、TIMEEquipmentDowntimeOvertimeOnTimeShipmentsTimetoProjectCompletionProcessingTimeSupervisoryTimeBreakinTimeforNewEmployeesLearningTimeMeetingSchedulesRepairTimeEfficiencyWorkStoppagesOrderResponseLateReportingLostTimeDaysQUALITYScrapWasteRejectsErrorRatesReworkShortagesProductD

8、efectsDeviationFromStandardProductFailuresInventoryAdj