Employee Satisfaction and Performance A Study of the RC Hote

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1、EMPLOYEESATISFACTIONANDPERFORMANCE:ASTUDYOFTHERCHOTELCOMPANYKITCHENENVIRONMENTAThesisSubmittedtotheGraduateFacultyoftheUniversityofNewOrleansinpartialfulfillmentoftherequirementsforthedegreeofMastersofScienceinHospitalityandTourismManagementbyMelissaBradberrySimsB.S.NichollsStateUn

2、iversity,2002December2004CopyrightStatementThefollowingresearchusessecondarydatathatwasprovidedbytheRCHotelCompanyhumanresourcesdepartment.Theemployeesatisfactionsurveyis“PortionsCopyright©2004KaznovaConsultants,PersonnelResearchAssociates”.Theemployeeperformanceappraisalsweresubmi

3、ttedanonymouslyandare“TheRCHotelCompanyConfidentialandProprietaryInformation”.Theuseofthisinformationisforeducationalpurposesonlyandshouldnotbeduplicated,copiedordistributedwithoutthepermissionoftheproperty.iiTableofContentsAbstract..................................................

4、............................................................................iiiChapter1..............................................................................................................................1Introduction........................................................

5、..............................................................1ResearchQuestion...........................................................................................................1ImportanceofStudy..............................................................................

6、...........................2Hypothesis........................................................................................................................2Chapter2...................................................................................................................

7、...........3OverviewofTheRCHotelCompany.............................................................................3BackgroundandHistoryofTheRCHotelCompany................................................3DescriptionofServicesOffered,Product,andMarketSegment........................

8、.......4TheRCHotelCompanyH