The Unmanageable Star Performer(HBR)

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1、EXPERIENCEHBR.ORGAbhishekGoel¡sanassistantprofessorofCaseStudyorganizationalbehaviorattheIndianInstituteofManagementCalcutta,inIndia.TheregionalheadofbusinesscontemplatesthebestwaytohandlethehotheadedbuthighlyefFectiveleaderoftheIndiaoffice.byAbhishekGoelTheTh

2、eExpertsUnmanageableStarPerformerIshanRaina,CEOofOOHMediaidyouseethereportfromtheIndia"That'sright,"hesaid."TurnoverwentDoffice?"upagain—fourthquarterinarow.We're"I'mjustopeningitnow,"Caro-hitting32%,wayovertheindustryaverage.linesaidontheotherendoftheline.And

3、thoseemployeesurveyresultsareStefanKonradandCarolineDough-abysmal."ertywentwayback.Theyhadstartedat"He'sneverbeenonetocareabouttheLemanHighlander&Companytogetherpeoplesideofthings—muchtomycha-morethan20yearsbefore,asfreshgrin,"Carolinesaid.EricOlson,globalgrad

4、uatesfrombusinessschool.NowStefanhadbeenworriedaboutthemanagingpartner,Heidrick&StrugglesStefanwastheheadoftheconsultancy'sMumbaiofficeforawhile.SofarithadSouthAsiaandMiddleEastbusiness,andgrownfasterthananyoftheothers;busi-Carolinewasitsglobalhumanresourcesne

5、sswasbooming.Andyeteverytimedirector.TheirofficesatLeman'sNewhevisited,hesensedthatpeopleweren'tYorkheadquarterswerejustafewdoorshappy.VijayKumar,themanagingpartnerawayfromeachother.inMumbai,andAparnaNayak,hissecondCarolinecontinued,"Thenumbersincommand,always

6、assuredStefanthatlookgood.Threenewaccounts,includingthingswerefineandremindedhimof

7、glHBR'sfictionalizedcasestudiespresentNMMTechnology—impressive.Vijay'stheirgrowthfigures.IHJdilemmasfacedbyleadersinrealworkinghismagicasusual."LemanHighlanderhadaggressivelycom

8、paniesandoffersolutionsfromexperts."Forsure—keepreading,"Stefansaid.recruitedVijayeightyearsearliertosetupThisoneisbasedonthecasestudy"SuperstarLeaders,"byAbhishekGoelandNehar¡i

9、tuteofManagement,2007).changed:"Again!"atMcKinsey,withperfectIndianandU.S.Mayaoi3HarvardBusinessReview141EXPERIENCEcredentialsandasharpbusinesssense."Ineedtobecareful,"hesaid."Youf