Chapter 3 Business Correspondence

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1、Chapter3BusinessCorrespondenceOverview,letters,emails14March,2012Objectives:Understandthetechniquesofeffectiveletterwriting;Distinguishbetweendifferenttypesofcommonbusinessletters;Understandthedifferentapproachestogoodnewsandbadnewsletters;Dealwithcomplaints;Producelettersofpersuasion;Produc

2、eyourownchecklisttohelpyouwriteexcellentletters.3.1overviewEmailareseenas:SpokenEnglishwrittendown;Formalandexactasanywrittenletter.3.2letters1.considerthetopic:SMART:SpecificMeaningfulAppropriateRelevantThoughtful2.considerthereader:3.considertheresult:3R:引导读者(reader)按照你的期望给予回应(response)，你就

3、会得到所期望的结果(results)。4.planning:BrainstormingAlistofwordsandphrases(quickly)Mind-mappingMakingnotesandlinkingthemtogethertoformalayout5.drafttheletter:DonotworryaboutgrammarandspellingGetyourthoughtsonpaper6.revisetheletter:Sentence,paragraphs,grammar,spelling—morethanonce.7.finalcheck:Details

4、arecorrect.3.3emailsGroupdiscussion:AdvantagesVSdisadvantagesChapter3BusinessCorrespondenceOverview,letters,emails21March,2012SubjectlineYES：SuppliertrainingNO：professionaltraineesfromsistercompanyshouldabidebyruleoflocalcompany（toolong）NO：NewsaboutthemeetingYES:Tomorrow'smeetingcanceled。一般来

5、说，只要将位于句首的单词和专有名词的首字母大写即可。另外一种较为正规的格式可将除了少于5个字母的介词、连接词或冠词之外的每一个单词的首字母大写。YES：NewE-mailAddressNotification；DetailedcalculationNO：detailedcalculation视信的内容是否重要，还可以开头加上URGENT或者FYI（ForYourInformation，供参考），如：URGENT：Submityourreporttoday!CCSendcopiesonlytothosepeoplewhoneedcopies.CheckbeforesendingW

6、rittenquicklySenteasilypoorqualitymessageCapslockDonotwriteincapitalletters.shoutingatpeopleemoticonsDisadvantages:thereceivermaynotbefamiliarwiththesymbolyouareusing.Donotusethemwithnewbusinesspartnersorcustomers.AbbreviationsandacronymsAOB--Anyotherbusiness其他事IOW--Inotherwords换句话说WRT--With

7、regardto关于PLS—pleaseFAO—fortheattentionof(followedbyaperson’sname)FYI—ForyourinformationForyourreference仅供参考E.g.Iaddsomecommentstothedocumentforyourreference.我就文档添加了一些备注,仅供参考。Structuringyouremails:OpeningorintroductionCentralsection(details)Conclus