CON - 07 Luggage Storage Service 行李寄存服务

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1、SLFTSTANDARDOPERATIONPROCEDURE深圳福田香格里拉大酒店标准操作程序DEPARTMENT部门Concierge礼宾部JOBTITLE职位ServiceAssociate服务员TASKNO任务序号CON–07TASK任务名称LuggageStorageService行李寄存服务EQUIPMENTREQUIRED:OperaSystem/WorkStation/BaggageTrolley/LuggageStorageTag/LuggageStorageRecord所需设备:Opera酒店管理系统/工作台/行李车/行李卡/行李寄存

2、表WHATTODO做什么HOWTODOIT怎么做WHY为什么1.Term&Conditionforluggagestorage.行李寄存的相关条款。2．Collectingtheluggagefromguest.客人寄存行李。Luggageorbelongingsofnon-registeredguestsarenotbeacceptedforstorageserviceunlessauthorizedbytheDirectorofRoomsorFrontOfficeManager.非住店客人的行李除得到房务总监或前厅部经理的授权以外都不可以寄存。No

3、n-registeredGoldenCirclediamondmembercanenjoyluggagestorageservice.非住店的金环会员钻石级可以享受行李寄存服务。Non-registeredeventsguestcanenjoyfreeluggagestorageservicebythenoticefromEventsManagerandFOM’sapproval,andConciergeshouldkeyinEventManagernameintheluggagetagaccordingly.非住店的会议客人可以享受免费寄存服务，但需

4、要宴会经理事先知会并得到前厅经理的批准，礼宾部员工须在寄存行李后在行李牌上标注清楚。Asabasicprocess,allluggageforstoragehastobeinspectedinfrontoftheguestbeforestorage:作为基本原则，所有行李在寄存前须当客人面检查是否完好。-Bellmanmustconfirmwiththeguestifthereisanyfragileitemsintheluggagewhichneedtobestored.行李员在寄存行李时须与客人确认是否有易碎品。Safety&securitymai

5、ntain.处于安全考虑。PreparedBy制表人：ChewSheauJing周巧清ApprovedBy批准人：KeithTomkies汤凯之Signature/Date签名/日期:Signature/Date签名/日期:8SLFTSTANDARDOPERATIONPROCEDURE深圳福田香格里拉大酒店标准操作程序DEPARTMENT部门Concierge礼宾部JOBTITLE职位ServiceAssociate服务员TASKNO任务序号CON–07TASK任务名称LuggageStorageService行李寄存服务EQUIPMENTREQUIR

6、ED:OperaSystem/WorkStation/BaggageTrolley/LuggageStorageTag/LuggageStorageRecord所需设备:Opera酒店管理系统/工作台/行李车/行李卡/行李寄存表WHATTODO做什么HOWTODOIT怎么做WHY为什么-AsSLIMstandard,theitemforvaluable,flammable,explosive,dangerousandcontrabandcouldnotbestored.根据总部标准，不允许寄存贵重的，易燃易爆的，危险品及违禁品。Bellmanmustc

7、onfirmwiththeguestfordetailedluggagepickupdateandtimeupontheservice,therearetwokindofluggagestorageservice:行李员在寄存行李时必须与客人确认取行李的时间，礼宾部有两种寄存服务：Shorttermluggagestorage:短期行李寄存-Thegueststoreandpickuptheluggageonthesameday.同一天寄存及提取行李。-Bellmanshouldusedepartureluggagetagfortheluggagest

8、orage.在寄存时行李员应使用离店行李牌。-Bellmanmustconfirmwithgu