资源描述：
《THE CONFLICT PROCESS冲突过程外文翻译》由会员上传分享，免费在线阅读，更多相关内容在学术论文-天天文库。
1、ROBBMC13_0132431521.QXD2/8/074:32PMPage213Chapter13ConflictandNegotiation213TheInteractionistViewWhilethehumanrelationsviewacceptedconflict,theinteractionistviewencouragesconflictonthegroundsthataharmonious,peaceful,—Theinteractionistviewtranquil,andcooperativegroupispronetobecomingstatic,apathe
2、tic,encouragesconflictontheandnonresponsivetoneedsforchangeandinnovation.Themajorcon-groundsthataharmonious,tributionoftheinteractionistview,therefore,isencouraginggrouppeaceful,tranquil,andleaderstomaintainanongoingminimumlevelofconflict—enoughtocooperativegroupispronekeepthegroupviable,self-cr
3、itical,andcreative.tobecomingstatic,Theinteractionistviewdoesnotproposethatallconflictsareapathetic,andgood.Rather,someconflictssupportthegoalsofthegroupandimprovenonresponsivetoneedsforitsperformance;thesearefunctional,constructiveformsofconflict.Inchangeandinnovation.contrast,conflictsthathind
4、ergroupperformancearedysfunctionalordestructiveformsofconflict.Whatdifferentiatesfunctionalfromdysfunctionalcon-flict?Theevidenceindicatesthatweshouldconsiderthetypeofconflict,andthreetypesspecifically:2■Taskconflictrelatestothecontentandgoalsofthework.Intenseargumentsaboutwhoshoulddowhatbecomed
5、ysfunctionalwhentheycreateuncertaintyabouttaskroles,increasethetimetocompletetasks,andleadtomembersworkingatcross-purposes.However,lowtomoderatelevelsoftaskconflictconsistentlydemonstrateapositiveeffectongroupperformancebecausethatstimulatesdiscussionofideasthathelpsgroupsperformbetter.■Relation
6、shipconflictfocusesoninterpersonalrelationships.Studiesdemonstratethatrela-tionshipconflictsarealmostalwaysdysfunctional.3Itappearsthatthefrictionandinter-personalhostilitiesinherentinrelationshipconflictsincreasepersonalityclashesanddecreasemutualunderstanding,whichhindersthecompletionoforganiz
7、ationaltasks.■Processconflictrelatestohowtheworkgetsdone.However,lowlevelsofprocesscon-flictandlowtomoderatelevelsoftaskconflictarefunctional.Forprocessconflicttobeproductive,itmustbekeptlow.IfDavidandJenniferhaveaconflictov
