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1、ESSENTIALTOOLSFORMANAGEMENTCONSULTINGESSENTIALTOOLSFORMANAGEMENTCONSULTINGTools,ModelsandApproachesforClientsandConsultantsSimonA.Burtonshaw-GunnAJohnWiley&Sons,Ltd.,PublicationThiseditionfirstpublished2010©2010SimonBurtonshaw-GunnRegisteredofficeJohnWiley&SonsLtd,TheAtrium,SouthernGate,Ch
2、ichester,WestSussex,PO198SQ,UnitedKingdomFordetailsofourglobaleditorialoffices,forcustomerservicesandforinformationabouthowtoapplyforpermissiontoreusethecopyrightmaterialinthisbookpleaseseeourwebsiteatwww.wiley.com.Therightoftheauthortobeidentifiedastheauthorofthisworkhasbeenassertedinacco
3、rdancewiththeCopyright,DesignsandPatentsAct1988.Allrightsreserved.Nopartofthispublicationmaybereproduced,storedinaretrievalsystem,ortransmitted,inanyformorbyanymeans,electronic,mechanical,photocopying,recordingorotherwise,exceptaspermittedbytheUKCopyright,DesignsandPatentsAct1988,without
4、thepriorpermissionofthepublisher.Wileyalsopublishesitsbooksinavarietyofelectronicformats.Somecontentthatappearsinprintmaynotbeavailableinelectronicbooks.Designationsusedbycompaniestodistinguishtheirproductsareoftenclaimedastrademarks.Allbrandnamesandproductnamesusedinthisbookaretradename
5、s,servicemarks,trademarksorregisteredtrademarksoftheirrespectiveowners.Thepublisherisnotassociatedwithanyproductorvendormentionedinthisbook.Thispublicationisdesignedtoprovideaccurateandauthoritativeinformationinregardtothesubjectmattercovered.Itissoldontheunderstandingthatthepublisherisn
6、otengagedinrenderingprofessionalservices.Ifprofessionaladviceorotherexpertassistanceisrequired,theservicesofacompetentprofessionalshouldbesought.AcataloguerecordforthisbookisavailablefromtheBritishLibrary.ISBN978-0-470-74593-9Setin11.5/15ptBembobyToppanBest-setPremediaLimitedPrintedinGre
7、atBritainbyTJInternationalLtd,Padstow,Cornwall,UKCONTENTSACKNOWLEDGEMENTSviiFOREWORDBYDRMALIKSALAMEHixABOUTTHEAUTHORxiiiINTRODUCTIONxvii1.THEPROFESSIONOFMANAGEMENTCONSULTANCY12.DEVELOPINGMANAGEMENTCONSULTANCY353.THEMANAGEMENTOFCONSULTANCYPROJECTS634.CONSULTANCYDELIVERY83v
