《Dell运作系统》PPT课件

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1、重要客戶運作系統介紹----DELLDellQualitySystemTheBasicsStepsRelationshipProcessPerformanceImprovementDellQualitySystemSupplierQualityRELATIONSHIPSupplierQualityPROCESSSupplierQualityPERFORMANCESupplierQualityIMPROVEMENTSupplierSurveySupplierQualityStandard(SQS)QualityAgreementQualitySystemAudit(QSA)P

2、rocessAuditQualityMgmtPlan/MQTPPAPNewP-Plan&ScorecardSafeLaunchYield/Line/FieldMetricsDaily,Weekly,MonthlyReportsQuarterlyQualityReview(QQR)ClosedLoopCASystemContinuousImprovementProcess(CIP)BusinessRelationshipProcessEstablishment&QualificationCustomerExperienceDriveChangeDELL品質系統流程確定可以合作

3、的供應商提出品質期望商議品質意責任交換品質目標至生產地稽核設計審查&預防制定品質管理計劃安全放行(量產)監控供應商生產線生產線及應用段監控客戶心聲評價商業評審(每季)供應商評審確定改善時機執行改善對策追蹤及預防BasedonISO9001/9002供應商評鑒品質標準擬定品質系統稽核製程稽核設定品質目標簽訂品質協議合格供應商確定(完整的稽核包括將近122個問題)90-100%=Approved70-89%=Conditionally<70%=NotapprovedDell選擇供應商流程DELL管理供應商流程SupplierManagementstartsaftersuppli

4、erselectioniscompleted品質管理計劃新產品計劃及計分卡生產性零組件核准製程稽核安全放行管理/監控品質成績改善行動工程變更每季品質評比持續改善DellSafeLaunch簡化模式ImprovedQuality/ProcessOptimizationControlledPilotandRampQualBuild/TestRFDPilotBuild/TestFAIVolumeRampFCSRTSFVSQualTest2674OEMSupplierQA83CheckPoint1:SupplierQAApprovedCheckPoint2–QualTestexit

5、CheckPoint3–QualBuildCompletedCheckPoint4–ReleasefromDevelopment(RFD)CheckPoint5–FAIcompleteCheckpoint6–ReadyToShip(RTS)Checkpoint7–Firstcustomership(FCS)CheckPoint8–FullVolumeShipachieved(FVS)RFD–ReleaseFromDevelopmentRTS–ReadyToShipFAI–FirstArticleInspection(Pre-Ramp)FCS–FirstCustomerShi

6、pFVS–FullVolumeShipDurationSeeRampPlan15DellSafeLaunch模式CustomerExperienceResultsofSuccessTotalQualityProcessFoundationandEnablertoSuccess品質系統設計品質品質改善製程預防供應商及早介入分包商管理供應商全面的品質CIPIFIRLRRYieldCIPContinuousImprovementActionthatDrivesSuccessDriveQuality@theSourcethrough...DellContinuousImprovem

7、ent(CIP)Dell工程變更通知要求Anysupplierchangestoform,fit,function,orappearance任何影響外形結構，安裝，功能，或外觀的變更須通知OEMmustbenotifiedinwritingOEM須被書面通知到RequirednumberofdaysnoticeshouldbedefinedintheQPM/MQT應定義所需的通知天數OEMSQEshouldbetheconduitforanysupplierchanges-notOEMmanufacturingor