The Languag of Outsourced Call center

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1、TheLanguageofOutsourcedCallCentersStudiesinCorpusLinguistics(SCL)SCLfocusesontheuseofcorporathroughoutlanguagestudy,thedevelopmentofaquantitativeapproachtolinguistics,thedesignanduseofnewtoolsforprocessinglanguagetexts,andthetheoreticalimplicationsofadata

2、-richdiscipline.GeneralEditorConsultingEditorElenaTognini-BonelliWolfgangTeubertTheTuscanWordCenter/TheUniversityofSienaAdvisoryBoardMichaelBarlowGraemeKennedyUniversityofAucklandVictoriaUniversityofWellingtonDouglasBiberGeoffreyN.LeechNorthernArizonaUniv

3、ersityUniversityofLancasterMarinaBondiAnnaMauranenUniversityofModenaandReggioEmiliaUniversityofHelsinkiChristopherS.ButlerUteRömerUniversityofWales,SwanseaUniversityofHannoverSylvianeGrangerMichaelaMahlbergUniversityofLouvainUniversityofLiverpoolM.A.K.Hal

4、lidayJanSvartvikUniversityofSydneyUniversityofLundSusanHunstonJohnM.SwalesUniversityofBirminghamUniversityofMichiganStigJohanssonYangHuizhongOsloUniversityJiaoTongUniversity,ShanghaiVolume34TheLanguageofOutsourcedCallCenters.Acorpus-basedstudyofcross-cult

5、uralinteractionbyEricFriginalTheLanguageofOutsourcedCallCentersAcorpus-basedstudyofcross-culturalinteractionEricFriginalGeorgiaStateUniversityJohnBenjaminsPublishingCompanyAmsterdam/Philadelphia8TMThepaperusedinthispublicationmeetstheminimumrequirementsof

6、AmericanNationalStandardforInformationSciences–PermanenceofPaperforPrintedLibraryMaterials,ansiz39.48-1984.LibraryofCongressCataloging-in-PublicationDataFriginal,Eric.Thelanguageofoutsourcedcallcenters:acorpus-basedstudyofcross-culturalinteraction/EricFri

7、ginal.p.cm.(StudiesinCorpusLinguistics,issn1388-0373;v.34)Includesbibliographicalreferencesandindex.1.Interculturalcommunication--Philippines.2.Callcenteragents--Philippines--Language.3.Englishlanguage--Philippines--Usage.I.Title.P94.65.P6F752009303.48'25

8、59073--dc222008050996isbn9789027223081(hb;alk.paper)isbn9789027289797(eb)©2009–JohnBenjaminsB.V.Nopartofthisbookmaybereproducedinanyform,byprint,photoprint,microfilm,oranyothermeans,withoutwrittenpermissionfromthepu