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1、Chapter2ITSupportSystem:ConceptsandManagement1Chapter2Case:FEDEXCo.BackgroundTheproblemThesolutionTheresultsLessenslearned:主動出擊、customercentric2Chapter2InformationSystem-ElementsHardwareSoftwareDataNetworkProceduresPeopleHardwareSoftwarePeopleDataApplicationAninformationsystem(I
2、S)collects,processes,stores,analyzes,anddisseminatesinformationforaspecificpurpose“Application”.3Chapter2InformationSystem–PrimaryPurposeDataElementarydescriptionofthings,events,activities,andtransactionsthatarerecorded,classified,andstored,butnotorganizedtoconveyanyspecificmeet
3、ingInformationDatathathasbeenorganizedsothattheyhavemeaningandvaluetotherecipientKnowledgeInformationthathasbeenorganizedandprocessedtoconveyunderstanding,experienceandexpertiseastheyapplytoacurrentproblemoractivityCollectsdata,processesitintoinformationthenconvertsinformationin
4、toknowledgeforaspecificpurpose.4Chapter2InformationSystem-ClassificationBySupportFunctionExecutiveSupportSystemManagementInformationSystemDecisionSupportSystemIntelligentSupportSystemsKnowledgeManagementSystemOfficeAutomationSystemTransactionProcessingSystem5-yearsalestrendProfi
5、tPlanning5-yearbudgetforecastingProductdevelopmentSalesManagementInventoryControlAnnualbudgetProductionSchedulingCostAnalysisPricingAnalysisSimulationPgmcodingSystemsupportWordProcessingDesktopPublishingOrderProcessingFulfillmentMaterialMovementA/R,A/P,GLPayrollPOS5Chapter2Trans
6、actionProcessingSystem(TPS)TPSautomatesroutineandrepetitivetasksthatarecriticaltotheoperationoftheorganization,suchaspreparingapayroll,billingcustomers,Point-of-SaleandWarehouseoperations.DatacollectedfromthisoperationsupportstheMISandDSSsystemsemployedbyMiddleManagementComputer
7、izestheprimaryandmostofthesecondaryactivitiesontheValueChain.Primarypurposetoperformtransactionsandcollectdata.6Chapter2ManagementInformationSystems(MIS)Thesesystemsaccess,organize,summarize,anddisplayedinformationforsupportingroutinedecisionmakinginthefunctionalareas.Gearedtowa
8、rdmiddlemanagers,MISarecharacterizedmainlybythe
