Sofitel Brand benchmarks Action Plan - Resvns Aug 30 (1)

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1、SofitelBrandBenchmarksActionPlanA.BRIOIS–Feb.22,200210ReservationsReference1-11-21-31-41-51-61-71-81-9Compliant/appliedAlwaysAlwaysAlwaysAlwaysComplianceactionrequiredNeverNeverNeverNeverNeverA.BRIOIS–Feb.22,200210SofitelBenchmarkChange:Frontofficepersonnel(softwar

2、e)CheckbyHODSDate :UptothestandardCheckbyHRDate :UptothestandardCheckbyMr.NgDate :UptothestandardActionPlan1.Customersfeelwelcome.Telephonereservationsstaffarecordialandavailable.Reservations,oftenthecustomer’sfirstpointofcontactwithSofitel,providesadistinctiveserv

3、ice.FrenchlanguageandtechnicalTrainingclasseswillbearrangedtoachievethestandard.Y/NRemark :Y/NRemark :Y/NRemark :A.BRIOIS–Feb.22,200210Reference2-12-22-32-42-52-62-72-82-92-102-112-12Compliant/appliedAlwaysAlwaysAlwaysAlwaysAlwaysAlwaysAlwaysComplianceactionrequire

4、dNeverNeverNeverNeverNeverA.BRIOIS–Feb.22,200210SofitelBenchmarkChange:Frontofficepersonnel(software)CheckbyHODSDate :UptothestandardCheckbyHRDate :UptothestandardCheckbyMr.NgDate :UptothestandardActionPlan2.Customersareassisted.Telephonereservationsarealwaysfast,e

5、asyandclear.Theyensurethatallnecessarystepsaretakentoprepareforthecustomer'sarrivalatthehotel.Newworkprocedureswillbesetuptocomply.Trainingwillbeimplemented.Y/NRemark :Y/NRemark :Y/NRemark :A.BRIOIS–Feb.22,200210A.BRIOIS–Feb.22,200210Reference3-13-23-33-43-5Complia

6、nt/appliedAlwaysAlwaysAlwaysComplianceactionrequiredNeverNeverA.BRIOIS–Feb.22,200210SofitelBenchmarkChange:Frontofficepersonnel(software)CheckbyHODSDate :UptothestandardCheckbyHRDate :UptothestandardCheckbyMr.NgDate :UptothestandardActionPlan3.Customersareguided.Wh

7、enthehotelisfull,telephonereservationsstaffproposesalternatives.Newworkprocedureswillbesetup,andpropertrainingwillbeimplemented.Y/NRemark :Y/NRemark :Y/NRemark :A.BRIOIS–Feb.22,200210Reference4-14-24-34-44-5Compliant/appliedAlwaysAlwaysAlwaysComplianceactionrequire

8、dNeverA.BRIOIS–Feb.22,200210SofitelBenchmarkChange:Frontofficepersonnel(software)CheckbyHODSDate :UptothestandardCheckbyHRDate :UptothestandardCh