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1、英语3（基础模块）Unit4Unit4I’llhavetohavemywatchreplaced.Lead-in&Listeningandspeaking一、教材分析1.教学内容本课时系教材《英语3（基础模块）》（高教版）第四单元的Lead-in和Listeningandspeaking两部分。本课时主要让学生了解人们在什么情况下会投诉，并且通过听说让学生了解投诉和处理投诉时的一些表达方式，为本单元的学习做准备。2.教学重点、难点(1)教学重点能了解各种需要投诉的场景，并能运用有关投诉和处理投诉的相关句型进行对话。(2)教学难
2、点学生把听力活动中学习的语言知识应用到实际的语境中，训练学生在相对真实的情境下用合适的方式和语句投诉和处理投诉的能力。二、教学目标1.知识目标(1)学生能识别replace,alarm,leaflet,incorrectly,damage,receipt,guarantee,disappoint,quality,inconvenience,refund,detail的意思。(2)学生能用bedisappointedat,decideon,expect,underguarantee,takedown,askfor,refund,
3、payfor,repair进行投诉。2.能力目标(1)学生能听懂顾客投诉时描述的问题和对问题处理的要求。(2)学生能够使用“...doesn’twork”,“Thereissomethingwrongwith...”,“I’llhavetohave...replaced.”等描述并寻求解决方法。三、教学步骤StepILead-in1.Discussandlist.(Activity1)Studentsworkinpairsanddiscussaboutinwhichsituationpeoplewillcomplain.2.L
4、ookandmatch.(Activity2)Accordingtothegivensentences,Ssareaskedtomatchthemwiththerightpictures.StepIIListeningandspeaking1.Guess.Beforelistening,teachercanaskSstoguesswhyTimwenttotheshop.Teacherandstudentscanmakedialoguelikethis:T:CanyouguesswhyTimwenttotheshop?S1:It
5、hinkhewentto...2.Listenandcomplete.Sslistentotheshortdialogueandcompletethesentence.8英语3（基础模块）Unit4Timwenttotheshopto__________,because_________________________________.3.Designamendingrecord.Beforedoingthisactivity,teachercanaskstudentsdesignasimplemendingrecord.It
6、canbemadeinChinese.Thencomparethisrecordwiththeoneinthetextbook.Learnsomekeywordsandunderstandtheimportantinformation.4.Listenandtick.Studentslistentothetapeagainandticktherightinformationinthechart.5.Listenandunderline.Sslistentothetape,underlinethesentencesaboutma
7、kingcomplaintanddealingwithcomplaint.6.Lookandtalk.Studentsworkinpairs.Accordingtothegivenpicturesandthesentencepattern,makedialogueslikethis:A:I’llhavetohavethis...B:Whatistheproblem?A:Iboughtthisinyourshopbut...B:...7.Makeaconclusion.HowtocomplainHowtodealwiththec
8、omplaintIbought...inyourshopbutitdoesn’tworkwell.I’mverydisappointedatitsquality....WhatcanIdoforyou?Canyoushowmethereceipt?OK.Iwillchange
