高教版中职英语（基础模块 第3册）unit 4《i’ll have to have my cell phone replaced》word说课稿

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1、青州市2013年度“教学中的互联网搜索”作品Unit4I’llhavetohavemywatchreplaced√一、教案背景1、面向学生：□中学□小学2、学科：中职英语3、课时：14、学生课前准备：①在互联网中查资料，初步了解在商场顾客与商家产生纠纷的有声文件或图片资料。②试读对话，初步了解文章大意。③让学生提出自己预习课文中遇到的问题。二、教学课题中等职业教育规划教材Unit4I’llhavetohavemywatchreplaced三、教学目标1、知识目标：学习掌握顾客投诉时的词汇和句型2、能力目标：学习掌握顾客投诉时描述的问题和对问题的处理方式3、情感目标：学习初步的服务意识

2、，能够以专业的方法对待顾客投诉四、教学重点和难点1、顾客投诉所涉及的词汇和句型2、顾客投诉时描述的问题和对问题的处理3、培养就某件事进行投诉和处理投诉的口语表达能力五、教学方法1、教学方法：情境导入法、任务驱动法、小组讨论法。2、学习方法：自主学习法、合作学习法、网上学习、探究式学习法。教师活动六、教学过程学生活动热身Watchthevideoandintroducetothestudentstheproblemofcomplainingindailylife回答问题提出问题教师点评导入新课Discusswiththestudentsandlistthesituationsinwhi

3、chpeoplemaycomplainKeys1.whenthereissthwrongwiththegoods.2.whenthereissomequalityproblem.3.whenpeoplegetthewronggoods.4.whenpeoplearenotsatisfiedwiththeservice.5.whentheclerkisnotpolite.6.whenthegoodsaredamaged.分析回答7.whenthegoodsaredelayed.提出问题WatchthevideotwiceandcompletethefollowingtasksQuest

4、ions:1WhydoesTimgototheshop?2What’swrongwiththewatch?3WhendoesTimbuyit?4HowdoesTimlikethewatch?5WillthestaffgiveTimarefundorareplacement?观看视频回答问题Problem:Trytofindthesentencesoncomplaininginthedialogue看大屏幕教师提示1.Ibought…inyourshopbutitdoesn’tworkverywell.2.…doesn’tworkandwhenI…yesterday,Ifound….3

5、.Iboughtit…andit’sstillunderguarantee.4.I’mverydisappointedat….5.I’dratherhave…replaced/getarefund.思考句型练习Sentencestraining:1.Ibought__这部手机__inyourshopbutitdoesn’tworkverywell.2.Thiscomputer有问题andwhenI_玩游戏_yesterday,Ifoundit总是死机.3.Iboughtit两个月前andit’s仍在保质期内.4.I’mverydisappointedat你们的售后服务.5.I’dra

6、ther换一双鞋子,please回答教师提示1.Ibought__thiscellphoneinyourshopbutitdoesn’tworkverywell.2.Thiscomputerdoesn’tworkandwhenI_playedgamesyesterday,Ifounditalwayscrashed.3.Iboughtittwomonthsagoandit’sstillunderguarantee.4.I’mverydisappointedatyourserviceaftersale.5.I’dratherhavethispairofshoesreplaced,plea

7、se.练习巩固Step4Actout:1SupposeAisacustomerandBisasalesgirl.AboughtaTVsetfromB’sshop,butshefoundthattherewassomethingwrongwiththeTVset.AndthenAgoesbacktotheshoptomakeacomplaintandwouldratherhavetheTVsetexchanged.Trytomakeadialogueanda