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1、Episode1HotelOperationKindsofHotel•Recreationalmarket•Businessmarket-Airporthotels一Railwaystationhotels-Suitehotels一Extendedstayhotels-Residentialhotels-ConventioncenterhotelsBusinessCenter•3-starhotel-Printing,photocopying,receivingandsendingdocumentsbypostalservices,fax
2、andemail•4-starhotel-Conferenceroomsfor25ormorepeople-Boardroom•5・starhotel-Largeeventrooms(forover50people)-Finerestaurants-ExcellentroomsandpublicareasConferenceRoomLayoutTheatrestyle,classroomstyle,U-shapestyle,conferencestyle,banquetstyle,banquetroundsstyleConvention•
3、Meeting一anassemblyofpeople,especiallythemembersofasocietyorcommittee,fordiscussionorentertainment•Conference-aformalmeetingwhichtypicallytakesplaceoveranumberofdaysandinvolvespeoplewithasharedinterest,especiallyoneheldregularlybyanassociationororganization•Convention-alar
4、gemeetingorconference,especiallyofmembersofapoliticalpartyoraparticularprofessionConventionCenterHotels•Integratedintoamajorconventioncenter•Locatedrightnexttoone•Easyaccesstotheconventioncenter•meetingrooms•Areasforsettinguptradeshowbooths•Mediarooms•Businessfacilitiesan
5、dbroadbandaccessMICEMeetings,incentives,conferences(conventions),exhibitions(events)EconomyHotelsMotel,expresshotel,hostel,bedandbreakfastFOPlanningandBudgeting•Walk-ins一Guestswithoutreservations•Overstays一Guestswhostaybeyondtheirdeparturedate•Under-stays一Guestswhocheckou
6、tbeforedeparturedate•No-shows-ExpectedguestswhodidnotarriveBudget一Arevenuetargettoachieveacertainyear(P20)Yieldstatistics一Thedifferencebetweenpotential,rackrate,roomrevenueandactualroomrevenue(P20)ProfilingGuestsGuestinformationiskeptsecurebypasswordsintheprofilingorguest
7、historysoftware.Ifitiskeptsecure,itisnotaninvasionofprivacy.BusinessCenterP32,Dialogue(Bookaconferenceroom)Complaint-FODialogues一Asamanager,whatwillyoudotosettletheproblem?HousekeepingPlanning&Budgeting•Whatarethemaindutiesofhousekeeping?-Cleantheroomsandpublicareas一Watch
8、allthefloors-Takecareoflaundry•WhatarethemainitemsinthebudgetforHousekeeping?-Staff(fixedcost)-C
